Does Amazon make up delivery times?
I’ve been having an issue for a few weeks, where our shipping policy seems to have zero relation to the estimated delivery date.
Over christmas we did have longer delivery times, simply because of courier restrictions. Could it be that Amazon knows how long the items were taking to be delivered, so they using their historic data rather than trusting our promises? We never had any late despatches but one or two (out of several hundred) later than promised deliveries.
An example would be:
Shipping Policy: “Large Items - New”
Purchase Date: 18th Jan
Expected Delivery Dates: 21st - 25th Jan (4 - 6 working days)
Actual Delivery Dates: 2nd - 4th Feb (11 - 13 working days)
Does Amazon make up delivery times?
I’ve been having an issue for a few weeks, where our shipping policy seems to have zero relation to the estimated delivery date.
Over christmas we did have longer delivery times, simply because of courier restrictions. Could it be that Amazon knows how long the items were taking to be delivered, so they using their historic data rather than trusting our promises? We never had any late despatches but one or two (out of several hundred) later than promised deliveries.
An example would be:
Shipping Policy: “Large Items - New”
Purchase Date: 18th Jan
Expected Delivery Dates: 21st - 25th Jan (4 - 6 working days)
Actual Delivery Dates: 2nd - 4th Feb (11 - 13 working days)
22 replies
Seller_esvgLzKXw2YAl
They have been doing this kind of thing for most of the last year.
Supposedly they know which areas have the worst issues and increase the delivery times to allow for this.
Seller_TL1AZxYIZSCWH
Agreed - in cases like ours where an item might reasonably take a week to deliver, customers are seeing dates that appear in next month and moving on to another seller who “can” deliver earlier.
Hilariously, when I play with incognito and put far-north post codes in, Amazon reckons it’ll be delivered quicker than when I put my own warehouse post code in.
I’m not sure how clever they’re trying to be but the result is not working very well.
Seller_4MlYJvoHfdkDh
Amazon shouldn’t be doing it at all, they have no idea what shipping service sellers use.
We ship all packages DPD Next day, and there was Amazon telling people it would take 4-5 days.
Seller_BS5lg2keRs2QO
Ebay has extended the buyer-facing delivery estimates for some postcodes and that seems to have gone down well with the sellers there. The only real difference seems to be that ebay were more communicative about it.
