Enter a valid tracking number warning
I’ve noticed from today when dispatching orders, despite selecting royal mail and royal mail 2nd class stamps /franking drop downs as default , you click “confirm dispatch” and the tracking field is highlighted with a warning triangle with “enter tracking number” message. We don’t have a tracking number (obviously) so then click confirm dispatch button again and the orders are marked dispatched. Bit annoying.
Enter a valid tracking number warning
I’ve noticed from today when dispatching orders, despite selecting royal mail and royal mail 2nd class stamps /franking drop downs as default , you click “confirm dispatch” and the tracking field is highlighted with a warning triangle with “enter tracking number” message. We don’t have a tracking number (obviously) so then click confirm dispatch button again and the orders are marked dispatched. Bit annoying.
43 replies
Seller_zSXeBacXDzb2I
I had this reply from CS today
"Hello from Amazon Selling Partner Support,
I understand that you are having an issue with Valid Tracking Information.
As discussed earlier, if you do not have any tracking information, kindly just please disregard the alert since the Royal Mail 1st or 2nd Class stamps are exempted for VTR."
Seller_K0ROhKaYqU1kY
I chose stamps/franking which I think is new in the drop down box and didn’t get the request for tracking error.
Not sure what will happen!
Seller_iT7zAqkV2PQG7
Not really.
Click the button, up pops the yellow triangle. Click the button again, Shipment Confirmed.
Not worth worrying about and not worth yet another Tracking Number topic…
Seller_fl4F1cCv8Pggp
Thank you for posting this thread. I nearly had a coronary earlier when it happened to me. Fingers crossed we won’t be PENALISED. 
Seller_zSXeBacXDzb2I
I have spoken to CS 3 times in the past 24 hours- I have had this reply-
Hello from Amazon Selling Partner Support,
"I understand that you are having an issue with Valid Tracking Information.
As discussed earlier, if you do not have any tracking information, kindly just please disregard the alert since the Royal Mail 1st or 2nd Class stamps are exempted for VTR.
For more information please visit: Valid Tracking Rate (VTR) https://sellercentral-europe.amazon.com/gp/help/G201817070?referral=A1SSLLKT5GYNGD_A10388R4F2SU58"
And today this reply.
"Hello from Amazon Selling Partner Support,
Thank you for contacting Amazon regarding Royal Mail 1st and 2nd class stamps delivery services. As a reminder, Royal Mail 1st and 2nd class, small, and medium parcel. If you are using a Royal Mail product that does not have a 2D barcode, please ensure you contact your Royal Mail account manager, or contact Royal Mail here
https://business.help.royalmail.com/app/contact
For more details, see Reminder on VTR requirements for using Royal Mail delivery services
Please let us know how we did."
Contradictory-
One CS member telling me to ignore- the other telling me that in order to use stamps I need a 2D barcode. Not sure if that applies to letters.
Totally confused now.
I have put my account on holiday settings for a few days. Dealing with this is too stressful!!
Seller_qs0SIvVwguCY5
Just to confirm for us - we are still manually dispatching all our letter items on Amazon using Royal Mail 2nd Class Stamps/Franking.
We do not get a yellow warning triangle or a request for the tracking ID field to be completed.
We use Amazon Buy Shipping (linked RM account) for large letters and parcels so couldn’t say if it is the same for those.
Seller_LXQOmmt8kqH2J
I had an email from them on 11 October, which said the following:
“Soon, you will no longer be able to ship confirm your orders if you fail to provide us with a valid tracking ID for seller-fulfilled orders that are delivered with a tracked, or partially tracked delivery service. In case you use the Royal Mail 24®/48® or Royal Mail 1st and 2nd Class delivery services, ensure that you provide the unique parcel ID (located above the 2D barcode on the label). If you are using a Royal Mail product that does not have a 2D barcode, please ensure you contact your Royal Mail account manager, or contact Royal Mail here: https://business.help.royalmail.com/app/contact to set up these services. If you are not eligible for Royal Mail 24®/48 and ship only ship letter-sized products (100 g, 24 x 16.5 x 0.5 cm), select Stamps/Franking from the drop-down menu.”
That’s basically a long version of “don’t worry, just click straight through”.
Seller_MSrMOKucWWdo5
Hi, If you post from the post office counter, you can ask for proof of postage receipt.
Their will be a reference number on the receipt - which when entered onto the Royal mail website , shows if the article has been delivered.
