Existing listing Issue
Despite constantly opening cases only to have them closed and marked as answered plus numerous telephone conversations we are unable to get the issue outlined below resolved. This issue was first reported on the 18th March.
We are the creator of ASIN: B00JIO5Z04, created in 2014.
Someone has changed the EAN, title, description, category, images and added their brand
which is registered with Amazon Brand Registry and therefore we or seller
support are unable to edit the listing.
If you look at the product page you can see the 462 reviews are for an
emergency torch and bear no relation to a nose hair trimmer, the product
URL also clearly shows it is our product.
Find attached an image from the web archive showing the product URL as it
was before someone changed it, also attached the listing as it is now.
Seller support suggested we re-list the product with a new ASIN, if we do
this we lose the 462 reviews, in addition we have 1,200 pieces of product
labeled and ready to ship to the Amazons fulfillment centre.
Existing listing Issue
Despite constantly opening cases only to have them closed and marked as answered plus numerous telephone conversations we are unable to get the issue outlined below resolved. This issue was first reported on the 18th March.
We are the creator of ASIN: B00JIO5Z04, created in 2014.
Someone has changed the EAN, title, description, category, images and added their brand
which is registered with Amazon Brand Registry and therefore we or seller
support are unable to edit the listing.
If you look at the product page you can see the 462 reviews are for an
emergency torch and bear no relation to a nose hair trimmer, the product
URL also clearly shows it is our product.
Find attached an image from the web archive showing the product URL as it
was before someone changed it, also attached the listing as it is now.
Seller support suggested we re-list the product with a new ASIN, if we do
this we lose the 462 reviews, in addition we have 1,200 pieces of product
labeled and ready to ship to the Amazons fulfillment centre.
14 replies
Seller_EJIX7rqDNQJi2
From the notice which you received, it looks like Amazon issued you a Policy Violation after you reported what happened. They often punish the wrong seller in error.
At this point, I am afraid it will be very difficult for you to have this fixed, as you are now blocked from selling the product.
I can only advise you to e-mail the Managing Director at managingdirector@amazon.co.uk with screenshots showing the unauthorised changes made and hopefully they will take action.
Seller_BeDCXFnol2weV
hi we have had this problem numerous times in the past, keep banging on the Amazon door or better still phone them until you speak to someone with half a brain then they will see what’s happened and block the person who messed with your listing 
Seller_lBVct58q3uKGC
I notice you’re selling under your own brand name, but you aren’t using brand registry? It gives you a lot more ‘ownership’ of the listing.
More than that, it looks like the other seller IS using BR as it’s saying you need approval to sell their brand. It may explain why you’re the one getting policy violations as amazon thinks you’ve created the listing with incorrect information.
Are you using your own GS1 licensed EAN/GTINs? If not, why not?
Again this gives you a reference point as you can point support directly to the GS1 lookup page showing your company name and product name associated with the ID, proving that the other seller is in the wrong.
Edit: Just to say, I’ve had seller support claim that once an EAN is associated with an ASIN it can’t be removed (when other sellers have created listings with our EANs). This should give you a very strong argument to prove the other seller is in the wrong as they may not have been able to change it, even with brand registry.
Seller_BeDCXFnol2weV
another thing we do is let Amazon see the history of the sales, this proves who owns the EAN and they can see the original listing, works for us every time
Seller_ecGRnsdHxAVWX
Still not been able to resolve this at all. After 5 years of hard work to get over 400 product reviews, we have had to start over again and our sales have dramatically dropped as a result, threatening the longevity of our business. Devastating and exhausting
