We shipped an item to France via Royalmail Tracked and signfor however the tracking system doesn’t show signature, however it does confirm item tracking shows the following “Your item was delivered on 31-08-2020 .” After several emails, the customer is insisting on us providing a signature and claiming that the service provided was supposed to be a signed for service. As far we are concerned when buyer purchase items on Amazon buyers are not given the option to choose for a delivery service there is only option which we offer which is a flat rate service.

Customer has filed an A-Z and Amazon is requesting additional information with regards to delivery confirmation and signature. We also confirm that requesting a signature would be impossible due to France’s restrictions being the same as the UK’s Asendia stating “La Poste no longer collects the recipient’s signature for registered items, postal parcels and EMS items;”, there would be no signature from customer. Therefore, the courier would have signed on the customer behalf. It would appear that the customer will use this as an excuse to claim a non receipt based on various post red on this forum it looks like I will be losing €419. Upon further investigation into the company, I noticed that the building number was also omitted from the address provided. Can anyone advise how to challenge this is or this a case of raising this issue with Jeff Bezos via my local MP again?