Having a problem with re-imbursements on lost items and Amazon have seemed to change the criteria for how they decide re-imbursement. Has anyone else encountered this?
It used to be Re-imbursement equals my average selling price minus fees and VAT (I sell FBA)
They are now telling me its the average selling price of ALL merchants minus fees and VAT, even the FBM merchants.
This seems utterly ridiculous as I am now out of pocket for the lost items, I have provided invoices which get ignored.
Countless arguments with the robots at SS have got nowhere.
Anyone encountered this issue?