@Gaz I’m sorry that you’re going through this; it’s a real pain. Are you using Helium 10 or similar by any chance? I had some email templates set up a while back that I was using to try and improve customer experience by checking in etc and they got flagged by Amazon as potentially trying to solicit reviews/spam customers. Complete rubbish of course but we all know how unpredictable the bots can be at times. It ended up causing a series of violations on the account that led to 2 separate 30 day suspensions from initiating contact with buyers and then an indefinite communication suspension. I’m wondering if you have a similar sort of thing set up that may have caused this without your knowledge?