Help Please Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement
Please could some oneone help me .they say i have other accounts but i do not. I don’t own the separate account(s)?
please read below
Hello,
Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk.
How do I reactivate my account?
In order to reactivate this Selling account, please follow the below steps:
-
You must first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account.
-
You can also appeal enforcements by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account.
-
Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the separate account(s)?
If you believe you do not own the separate account(s), please follow the below steps:
-
If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
-
If you have never owned a separate account and believe this de-activation was in error, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
https://www.amazon.co.uk
Help Please Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement
Please could some oneone help me .they say i have other accounts but i do not. I don’t own the separate account(s)?
please read below
Hello,
Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk.
How do I reactivate my account?
In order to reactivate this Selling account, please follow the below steps:
-
You must first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account.
-
You can also appeal enforcements by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account.
-
Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the separate account(s)?
If you believe you do not own the separate account(s), please follow the below steps:
-
If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
-
If you have never owned a separate account and believe this de-activation was in error, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
https://www.amazon.co.uk
144 replies
Seller_xDirsQl4wzser
Same here… I don’t have (and never had) another account.
Seller_2BrPSydGy6oyq
But could you have logged onto your a/c from one of these other a/c locations, or could someone who does own them have logged into their a/c from your location/computer?
Clearly there are issues with one, or more other accounts (likely suspended) and something has triggered a link with these accounts and your a/c.
If you still view there are no links to any other a/c and above could not have happened, then your appeal needs to be you have never owned a separate a/c and provide any requested evidence.
Seller_pmjJTt2yUmlgG
Here all Europe Accounts(.de,.es.,it.,fr.,co.uk.) with same Problem.
the same is so also with the shop of my wife, all European Shops deactivated.
Seller_2BrPSydGy6oyq
You may not own them, but are you aware of them?
Seller_ejwc84JNL5Uk6
Have you any authorised users on your account? An employee maybe?.
I have honestly never known Amazon to be proved wrong on this. It’s often some link you would never expect like an abandoned attempt to open another account - are you a user on someone else’s account maybe?
Seller_pmjJTt2yUmlgG
I open a case tomorrow or call Amazon,
maybe we can figure out what the exact problem is.
Seller_pDqukHM1gdJ2U
Same here. Nightmare. Just wiped out half of our business in an instant.
I have just responded to everything with “Please help” as no idea what the problem is. Amazon customer services are gonna have a busy day tomorrow.
Seller_JPgwKrW5DIKku
Same thing hsppened to me last night…ive appealed but i doubt it will be sorted out😤
Seller_wbuP1Zj7Szlfq
Same here, I closed an old account after the 90-days required period in the 1st week of March 2020 (following AMZ’s fba destroying 1/3 of my stock by error and not paying for it).
I’m still receiving AMZ spam mail and new attempt to destroy my stock (!) on the old email address every 4 to 6 weeks.
Strange : only DE and FR have me suspended, my UK ES and IT selling privileges are still ok. For now …
Time to back-up my store on Shopify.