Incorrect disbursement to your bank account
I’ve just received this and my balance now shows as £0.00
Anyone else received this email? WTF goes on?
Dear Seller, A technical issue occurred on 2019-09-03 and resulted in an incorrect disbursement to your bank account. This caused an overpayment as part of the disbursement on or around 2019-09-03 to your bank account. To recover the overpayment, we will be debiting the overpaid amount from your Amazon seller account within 5-10 business days. The overpayment amount will first show as part of your “Unavailable Balance” in the Payments Report in Seller Central. Once we have debited the amount of the overpayment, it will no longer show in your “Unavailable Balance” section, and you will see a transaction that says “Non-subscription Fee Adjustment” for the amount of the overpayment. No further action by you is required to correct this overpayment. For specific information, or for any questions please contact us at payments-investigate@amazon.co.uk. We apologize for any inconvenience this might cause.
Sincerely, Seller Performance Team https://www.amazon.co.uk
Does this mean that I will receive nothing from future sales for two weeks?
If @Jessica is around can you please investigate this for me.
Incorrect disbursement to your bank account
I’ve just received this and my balance now shows as £0.00
Anyone else received this email? WTF goes on?
Dear Seller, A technical issue occurred on 2019-09-03 and resulted in an incorrect disbursement to your bank account. This caused an overpayment as part of the disbursement on or around 2019-09-03 to your bank account. To recover the overpayment, we will be debiting the overpaid amount from your Amazon seller account within 5-10 business days. The overpayment amount will first show as part of your “Unavailable Balance” in the Payments Report in Seller Central. Once we have debited the amount of the overpayment, it will no longer show in your “Unavailable Balance” section, and you will see a transaction that says “Non-subscription Fee Adjustment” for the amount of the overpayment. No further action by you is required to correct this overpayment. For specific information, or for any questions please contact us at payments-investigate@amazon.co.uk. We apologize for any inconvenience this might cause.
Sincerely, Seller Performance Team https://www.amazon.co.uk
Does this mean that I will receive nothing from future sales for two weeks?
If @Jessica is around can you please investigate this for me.
58 replies
Seller_hC0hNVDuILaKO
It means that they will initially reserve the amount to be repaid, in your “unavailable” balance.
Once they take that from your funds it will no longer constitute part of those unavailable funds but will show on your payment report as " Non subscription fee adjustment".
Any funds in your available balance will therefore still be open to disbursement by you as normal.
Have you checked and can you tell how much you owe back?
Seller_EJIX7rqDNQJi2
I think that the text of the e-mail is very clearly explaining what happened and how will Amazon proceed.
Have you received the overpaid amount in your bank account already?
You should be able to tell how much was disbursed to you incorrectly.
Seller_Xa2l4jyGFTZdS
I also received this message. My overpayment was for only £30.23, yet they cancelled my dispersement yesterday for £211, and I am not able to disperse at all (normally able to daily), yet only £30.23 is owed, i have messaged CS but haven’t heard back anyone else had this message?
Seller_rQvQ81c4j1EhT
I havent received my overpayment yet, it will be interesting to see how much it is, however i did reply to amazon with this message. I stopped short at asking them for a plan of action
Please advise, The following
- How the technical issue occured
- What you are doing to ensure it doesnt happen again.
- The amount involved in this issue.
Seller_rQvQ81c4j1EhT
Agreed, but I dont even know how much the overpayment was, as far as i am aware i have been disbursing my normal amounts every couple of days, there was nothing unusual with the amounts.
Seller_bqS1HniBjziH2
In my case it was a result of a failed disbursement in August.
I got a message saying my routing information was incorrect and a disbursement failed. This wasn’t true the account has been working fine for a number of years. I contacted ASC and was told I had to renter the bank details. After doing so I was notified it would take a number of days to verify account and disbursements wouldn’t take place during this time. So for about a week cash flow from Amazon was zero.
The “incorrect disbursement” was the original failed disbursement coming through eventually.
Seller_bi8rGHHcLpoVs
We have the same, Amazon did disburse in error to us. They have taken the money back now but the same amount is still also showing as an unavailable balance. I have been back and forth with emails with them.
Firstly they told me this…
Please note that for all sellers on the Amazon platform, a reserve is applied which means that money that they make from a sale will not be transferred to their account immediately but will be transferred after 7 days from the deliver by date.
I said no and they said this…
The email what you have received regarding the technical issue of over payment has been solved and there is no connection between the technical issue and unavailable balance.
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With regard to your unavailable balance:
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The Payments report will sometimes display an Unavailable Balance. This is normal when selling through Amazon. An unavailable balance usually indicates the amount of funds that has been reserved to ensure that you have enough funds on hand to fulfill any refund requests from buyers or other types of charge backs.
Upon checking your seller account details, I see that the payments for your seller account will be disbursed based on the Estimated Delivery Date (EDD) policy.
Kindly note that the payment for the sellers who registered with Amazon after June 30, 2016, will be disbursed based on the Estimated Delivery Date (EDD) policy. I have checked all the orders and found that the payment for those order is kept under reserve because of the EDD policy.
I said no, then they said this…
I understand your concern about disbursement of unavailable balance showing in your payment page and about the technical issue of over payment.
As per the latest information received from our internal team, I would like to inform you that no further action is required from your end regarding this. The error has been happened from our technical end and the team is working on it to fix the issue.
Hence, I would request you to wait to get it reflected under correct description in your payments report.
It’s my pleasure to assist you for the day.
So now I wait!
Seller_bi8rGHHcLpoVs
Just got this, so they are working on it.
I understand your concern about disbursement of unavailable balance showing in your payment page and about the technical issue of over payment.
I apologize for not being able to inform you any exact date regarding this. However, be assured that our internal team is working on this.
As soon as the error gets fixed by them, the issue will be resolved automatically.
From our (selling partner support associates) end, nothing more can be done on this case.
I would really appreciate your diligence on this issue
Seller_FWYQYOLo08GSA
yep I got that it was for £499 pounds
Seller_Rds42gzScDQFa
I have done this many times. Seller Support give me a different reason each time. This will never be resolved. I’m losing my patience. I have a business to run. I don’t have the time to waste on this issue each and every day because of Amazon’s Technical issues and their incompetence. If @Jessica can contact Amazon and help with this it would be most appreciated.
