Many of us can identify with your there. I have found the Amazon processes really obscure and you just get to the point where you think you have understood something and they change it. Every other marketplace I use has been so much more straightforward, the support staff have been helpful and have answered any questions or resolved any issues without difficulty. With Amazon there are months of fighting to keep the case open long enough to get someone to look at it who understands what you are asking them.

I have always found you have to be very persistant and keep reopening the original case if they continue to close it without an answer. Closing cases without any resolution is not acceptable and very poor business practise, but they don’t seem to understand that. Closing cases is their priority, answering them with a readable sensible reply that addresses what you actually asked them is obviously not.

I do hope you manage to get the process resolved. Make sure you upload your documents in the format required, pdf. is best. If they are not in that format convert them to pdf and then upload them again. They tell you that you can use jpg. but in practise I have found that these are not read or accepted but instantly rejected.