Item returned from Brazil
A book we sent to a customer in Brazil has been returned undelivered.
So we refunded the order and contacted the buyer, who has since been in touch quoting a CPF code.
Does anyone have experience of this?
If items sent to Brazil must have a CPF code, why doesn’t Amazon seem to know about it?
Any pitfalls for the unwary?
With thanks.
Item returned from Brazil
A book we sent to a customer in Brazil has been returned undelivered.
So we refunded the order and contacted the buyer, who has since been in touch quoting a CPF code.
Does anyone have experience of this?
If items sent to Brazil must have a CPF code, why doesn’t Amazon seem to know about it?
Any pitfalls for the unwary?
With thanks.
11 replies
Seller_EOmLRMFX8Oo9x
We haven’t sent anything to Brazil through Amazon but have sent approximately 7 or 8 orders there with Ebay. We always use Royal Mail International Tracked to Brazil and never had a problem with returned items all but 2 arrived in a timely fashion, 1 had a delay in customs and 1 was sent via Belgium (I guess they both start with B) We were not aware of a CPF code and never used one.
Seller_kThM4v8XKX5dy
I think the customer is a bit confused.
https://support.upwork.com/hc/en-us/articles/115001497847-Brazil-CPF
Seller_qZO3ZCjoBXEeL
Everything sent to Brazil must be accompanied by the recipient’s unique taxpayer ID to prevent import tax evasion. Everything else gets rejected.
Some info
Seller_lhG3Y690i4Qj9
Possibly, Amazon will know the requirements when they send something to someone in Brazil but it’s not Amazon’s responsibility for you to know the requirements.
Seller_f4qaOP2rNgn8I
Every Brazil resident has a CPF tax ID, goods wont pass through customs without this code.
It’s also common that customers order goods but then don’t collect them once they are received into the country. Import tax in Brazil is minimum 70% (90% goods from China eeessshh), many citizens simply dont realise this until after they have purchased and so end up abandoning the goods.
Note - if you have customers make orders from Brazil, it might be worth reaching out to them before you ship to check they are aware it is their responsibility to pay import tax once the goods enter Brazil.
Seller_kjXDHcJtTU3MN
I send stuff to Brazil fairly regularly…I use the royal Mail, put a CN22 on the back - it always gets there if sent tracked. Never been asked for a CPF before.
Seller_9tPEE82uk6tzV
Thanks to all respondents.
I agree that it is our responsibility to know the regulations for every country we ship to. But Amazon could help by collecting this information at the time of order, rather than leaving us to use the messaging system while the clock ticks before shipment must be made or order cancelled.
I contacted the Post Office in the UK about this, the people I spoke to had absolutely definitely never heard of it, and they looked up the regulations for Brazil on their system and found no mention. And when I do an Internet search, albeit with search terms in English, I get seemingly nothing from Brazilian Customs, and seemingly nothing from national carriers in any country. Which leaves me puzzled! If this has been around for a few years why so little info?
