Messages over SLA - Easter
HI All,
Noticed an email from Amazon today saying we are no longer able to offer premium shipping as we have gone under on our metrics, then log into Amazon and find we have 3 messages over SLA
We last had staff in on Saturday morning then had Easter off and Back in today on the BH to reply.
Surly Amazon cant expect us to reply to messages on Easter day? any way we can appeal the defects on our account? Anyone had success with this?
Messages over SLA - Easter
HI All,
Noticed an email from Amazon today saying we are no longer able to offer premium shipping as we have gone under on our metrics, then log into Amazon and find we have 3 messages over SLA
We last had staff in on Saturday morning then had Easter off and Back in today on the BH to reply.
Surly Amazon cant expect us to reply to messages on Easter day? any way we can appeal the defects on our account? Anyone had success with this?
5 replies
Seller_EJIX7rqDNQJi2
Buyer-seller messaging response times are not affecting your account in any way.
There must be a different reason behind the loss of your Premium Delivery eligibility.
Here you can review all the conditions:
Seller_5f1tvWBvvzfM1
Thanks all, just looked at my metrics and its 0% across the board apart from late dispatch (0.48%) but target is under 4%.
Anything else that could have an impact?
Seller_5f1tvWBvvzfM1
Your right, these are showing as 0% and N/A. seems our system isnt feeding the tracking info back in.
Thanks for the assist.
