Multiple account violation
Hi,
New seller on Amazon made the first sale. Thereafter, I got a multiple accounts policy violation. But I cannot see anywhere what these accounts are.
I contacted seller support and they gave me a generic response about email addresses not being the correct channel, IP complaints, listing violation etc…
I have one account with multiple regions activated if that matters?
All I am trying to do is work out what two accounts they are talking about. Where can I get this?
Multiple account violation
Hi,
New seller on Amazon made the first sale. Thereafter, I got a multiple accounts policy violation. But I cannot see anywhere what these accounts are.
I contacted seller support and they gave me a generic response about email addresses not being the correct channel, IP complaints, listing violation etc…
I have one account with multiple regions activated if that matters?
All I am trying to do is work out what two accounts they are talking about. Where can I get this?
67 replies
Seller_7VbclcPFFRTnc
They usually state in the email the name of the account you are linked to
Did you ever open an account, fail or not complete verification and start afresh ?
Do you share office space, home or ip addresses with an seller ?
Do you use a 3rd party prep centre?
Do you use a VA ?
Seller_DROodOAYHftnc
Did you ever start setting up an account and then not complete it, and start again ?
Seller_ZHYzywHYwnCzc
Not that I recall. The fact it’s the exact username is a little odd. I’ll just respond saying it was in “error” maybe that might shed some more light on it.
Seller_ZHYzywHYwnCzc
Sorry. No I haven’t ever started an application and left it half way
Seller_Cnyd3yIc0osdH
how I can reactivate my amazon account seller code of conduct violation??
anyone can help me plz??
Thanks
Seller_yk3kzHpjMMa4B
Hello @MFaiz
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the Performance Notification that you received for that account.
If there is any other evidence or document that you believe you can prove that you have no relation with any other account, please submit them.
You can also view our help pages to understand how you can address these violations : https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
To understand and learn more about the policies, please visit Selling Policies and Seller Code of Conduct
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Mary
Seller_BIyiXrsNvYsUa
Hi there, I have received the same message for several EU markets - the only account mentioned in the emails is the account I have. Did you get to the bottom of what the problem was? I changed my email address associated with the account could that be it? Struggling to understand what the problem is…
Seller_D7mj4CjEhtcvv
Hi i have just had the exact same email. They are saying i have different accounts but the one they gave is the one im using so im lost? Did you manage to resolve the issue?
