New Account deactivation April 2023
My account has been deactivated before i have sent any inventory. From the case log it appears to be a verification issue.
I opened the account with an existing ltd company registered at my accountants office. I subsequently change the address to my home address which has been registered at companies house.
I then changed my original company name from BW Design & Build Ltd to TR-TEK PRO. I also changed the business bank account name to match.
All of the above is visible on companies house now but it would appear that at verification stage the old information has been crossed check with the changes.
Therefore it has failed verification.
Regarding bank accounts, I have registered my personal account and submitted banks statements and for the business account I recently obtained a signed letter from the bank confirming business name change.
In conclusion i have confirmed who I am with a driver license and utility bills. But the account is deactivated and states I need to submit verification. However there is no way for to submit verification through seller central because I am deactivated.
I have spent a few weeks trying to send all the documents through the case log system but they are instantly closed, stating this is not the right channel and it states I am deactivated.
I am stuck in a loop. Is there anyway to escalate this outside of seller central???
New Account deactivation April 2023
My account has been deactivated before i have sent any inventory. From the case log it appears to be a verification issue.
I opened the account with an existing ltd company registered at my accountants office. I subsequently change the address to my home address which has been registered at companies house.
I then changed my original company name from BW Design & Build Ltd to TR-TEK PRO. I also changed the business bank account name to match.
All of the above is visible on companies house now but it would appear that at verification stage the old information has been crossed check with the changes.
Therefore it has failed verification.
Regarding bank accounts, I have registered my personal account and submitted banks statements and for the business account I recently obtained a signed letter from the bank confirming business name change.
In conclusion i have confirmed who I am with a driver license and utility bills. But the account is deactivated and states I need to submit verification. However there is no way for to submit verification through seller central because I am deactivated.
I have spent a few weeks trying to send all the documents through the case log system but they are instantly closed, stating this is not the right channel and it states I am deactivated.
I am stuck in a loop. Is there anyway to escalate this outside of seller central???
25 replies
Seller_7VbclcPFFRTnc
You need to add your ltd company bank to amazon - not personal
It says TRI-TEK PRO not TR-TEK PRO at CH
Seller_nJkDKBPapQd4S
Hi, thank you for your response, yes TRI-TEK PRO. Ltd is registered at companies house. That is a typo in the description above, I have missed the ‘I’.
You may have noticed on companies house it documents the name change and also the address change from Harrow to St Albans.
I did issue my Tide Business bank account details and was requested to send a signed letter which I obtained on the day of deactivation. Therefore I had no way to submit for verification. Also on that same day I have a call with a business development manager.
I explained the issue and then emailed her all the verification that demonstrated company name change etc…
She got back to me after a few days and said there was nothing she could do.
As I mentioned I have tried to issue all the information via the appeal email in the case log but it is instantly closed.
This is my final attempt of reaching out to ask if there is another channel or method I can appeal and submit the information.
If anyone can help it would be much appreciated.
Seller_nJkDKBPapQd4S
Thanks again for your return.
It was name change only which meant the certification number remained the same.
This is an innocent error on my part and I appreciate your advice. But I have no way to appeal due to the recurring loop I find myself in and there is no alternative route for me to appeal or show verification.
I did actually pose the question at the time of the change which is indicated on the case log but it just got transferred. I try to reply, it also then states I’m deactivated.
You sound knowledgeable and if you have any guidance or details how I can ask for the transfer or upload verification that would be amazing.
The fact is I have all my stock ready which has cost a lot and now in a difficult situation.
I will see if I can upload the case log when I posed the question regards the name change.
cant cut and past the log. 
