Not able to update my child and parent listings
Hi all,
I have problems with my listings as I am unable to update the title, bullet points and details. Help please, this is some of the story:
When I created my listing I put NA as Brand Name to be able to go through, Amazon now put the name of my product on their catalogue “XYZ” so when you go Amazon webpage you can see by “XYZ”. Having said that, I have a parent and 3 children, when I click to edit on one fo the children it appears :
Error
You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, please contact Seller Support.
When I go to the name of my brand it stills appear NA on my side and “XYZ” on what Amazon has registered; when I change the brand name to “XYZ” the problem goes away and I am able to save, but it never allows me to change the title, bullet point, or description.
I believe the problem is with my listing, I am not sure what to do.
I contacted Amazon, and they suggested update brand name via feeds, however, is not working, I purge and replace my inventory, but it does not fix the issue either.
Should I delete the parent?
Anyone with a similar issue??
Help!!
(Barcodes from GS1)
Thanks
Not able to update my child and parent listings
Hi all,
I have problems with my listings as I am unable to update the title, bullet points and details. Help please, this is some of the story:
When I created my listing I put NA as Brand Name to be able to go through, Amazon now put the name of my product on their catalogue “XYZ” so when you go Amazon webpage you can see by “XYZ”. Having said that, I have a parent and 3 children, when I click to edit on one fo the children it appears :
Error
You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, please contact Seller Support.
When I go to the name of my brand it stills appear NA on my side and “XYZ” on what Amazon has registered; when I change the brand name to “XYZ” the problem goes away and I am able to save, but it never allows me to change the title, bullet point, or description.
I believe the problem is with my listing, I am not sure what to do.
I contacted Amazon, and they suggested update brand name via feeds, however, is not working, I purge and replace my inventory, but it does not fix the issue either.
Should I delete the parent?
Anyone with a similar issue??
Help!!
(Barcodes from GS1)
Thanks
2 replies
Seller_mdA9oUrJH5wHu
Is this a new product? Can you create a new parent and link the child ASINS to that via the variation wizard template?