Order defect rate is 2.22% HELP
Hey.
My account is at risk of deactivation!!!
Order defect is 2.22%…
The only thing I can think of is, I received a negative feedback/review the other day. 3 star rating. Baring in mind im new to this and only have a total of 3 reviews.
Can anyone help?
Order defect rate is 2.22% HELP
Hey.
My account is at risk of deactivation!!!
Order defect is 2.22%…
The only thing I can think of is, I received a negative feedback/review the other day. 3 star rating. Baring in mind im new to this and only have a total of 3 reviews.
Can anyone help?
6 replies
Seller_BS5lg2keRs2QO
In case you didn’t know, the ODR:
includes all orders with one or more defects (defined below) represented as a percentage of total orders during a given 60-day time period.
An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied or a credit card chargeback. Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. An ODR above 1% may result in account deactivation.
There are three components of ODR:
- Negative Feedback Rate
- A-to-z Guarantee Claim Rate
- Credit Card Chargeback Rate
Seller_7VbclcPFFRTnc
Depending on what the feedback says you can request that it is removed (not guaranteed to work but with a shot)
Seller_AosJD54bRJJWc
If it’s. 3* review that’s a neutral feedback. I’m pretty sure neutral feedbacks don’t count towards your ODR rate. So it must be something else. Maybe someone else can confirm this though.
Under account health where it shows your defect rate, it should say what the defect is for.
