Payment held at amazon

Amazon suspended my account about two years ago. Despite several appeals but they have not opened our account. They have also held our money &pound;17395.45 since. Anybody had this issue and any resolution made ?

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 Amazon suspended my account about two years ago. Despite several appeals but they have not opened our account. They have also held our money &pound;17395.45 since. Anybody had this issue and any resolution made ?
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 Did you email 
 <a href="mailto:disbursement-appeals@amazon.co.uk">disbursement-appeals@amazon.co.uk</a> Or <a href="mailto:payments-investigate@amazon.co.uk">payments-investigate@amazon.co.uk</a> Or <a href="mailto:managingdirector@amazon.co.uk">managingdirector@amazon.co.uk</a>
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Payment held at amazon

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