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Seller_iEPBVwRkIUBuO

Processing Time

Hello there,

I sent in a product for sale on 14th December. It arrived on 21st December and has been listed as receiving since. It does not yet show as available and is not listed for sale. I’m concerned about the length of time to get this to market.

Others have been showing for sale straight away, but this one is not even in my inventory as available, let alone for sale. Can anyone advise me on how best to chase this up and who I can contact with queries about FBA inventory, please?

Thanks, Tim

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Seller_iEPBVwRkIUBuO

Processing Time

Hello there,

I sent in a product for sale on 14th December. It arrived on 21st December and has been listed as receiving since. It does not yet show as available and is not listed for sale. I’m concerned about the length of time to get this to market.

Others have been showing for sale straight away, but this one is not even in my inventory as available, let alone for sale. Can anyone advise me on how best to chase this up and who I can contact with queries about FBA inventory, please?

Thanks, Tim

00
110 views
30 replies
Reply
30 replies
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_iEPBVwRkIUBuO’s post

Does it show as all units received on the contents tab on the shipment ?

And under fba inventory do they show as in reserve or processing?

00
user profile
Winston_Amazon
In reply to: Seller_iEPBVwRkIUBuO’s post

Hey @Tim_BOG,

Do you have any updates on the status of the shipment?

Regards,
Winston

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello Winston,

No change in status, but it does say it can be investigated from today, is this possible?

Thanks, Tim

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

I still need help. My shipment contained 10 items which were approximately A4 sized and sealed in white cardboard sleeves. I labelled each one with the appropriate code for the shipment. The box was received and unpacked. They have then created a discrepancy of 10 items.
In other words, they are suggesting I sent in an empty box claiming it contained 10 items of the product.
This is of course not correct. I have opened a case to request a review of the discrepancy. They have come back saying my shipment is missing the 10 items I sent in.
I sent a copy of my invoice for the purchase of the items in the shipment, but they say I am not due any reimbursement. This shipment is worth approximately £500 in sales, so I’m not happy to just let it go as a lost shipment.
I have explained that the shipment was weighed and that surely UPS and the fulfilment centre would weigh the box to confirm it was accurate and acceptable?

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello from Amazon Selling Partner Support,

Thank you for contacting us. I am Tanzil.

I went through the details of this case and understand that you are concerned about investigating missing units from Shipment ID: FBA15GJDDBW5. I realize the impact of units being missing from a shipment has on your business and agree that this is important to be solved. Let me help you in sorting out this problem.

We apologize to you for any inconvenience caused due to units being missing from the shipment.

I have thoroughly investigated this issue and found the following information.

When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.

Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.

In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.

Question: What is “Investigation Completed - shipment contents counted and confirmed”?
Answer: The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Please note that when our FC team is confirmed that the number of units are confirmed, we marked those units as “Investigation Completed - shipment contents counted and confirmed”.

According to Amazon’s Policy regarding this, our Fulfilment Centres perform an automatic check for you in order to determine the accuracy of the item quantity received. This check is performed at multiple points for this accuracy. When our associates at the FC confirm that all the units shipped have been received, and that some units were never found in the shipment, they automatically label these missing units as being ineligible for investigation.

Rest assured, that when you send us your shipment, we check your shipment’s items for any missing or invalid unit labels and audit the number of units that have been received. During this process, we will attempt to confirm the number of units received at multiple points for accuracy. If we are able to confirm the number of units received for a given product, the product won’t require any further investigation.

For your reference, I would like to inform you that when we in Seller Support research a shipment, we base our information from the fulfilment centre reports. Since the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Based on above details, I would like to conclude that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued. Please use the below resources which have help content to learn more about current and similar issues.

Reconcile your shipment:
https://sellercentral.amazon.co.uk/help/hub/reference/G201214140

Kindly accept our apologies, as we understand that this may not be the response you would have anticipated. We look forward to continuing to work with you to further improve our service offerings and supporting you in your endeavours with us.

I wish you have a successful business!

THIS IS WHAT I HAVE RECEIVED TODAY!

00
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Seller_iEPBVwRkIUBuO

Processing Time

Hello there,

I sent in a product for sale on 14th December. It arrived on 21st December and has been listed as receiving since. It does not yet show as available and is not listed for sale. I’m concerned about the length of time to get this to market.

Others have been showing for sale straight away, but this one is not even in my inventory as available, let alone for sale. Can anyone advise me on how best to chase this up and who I can contact with queries about FBA inventory, please?

Thanks, Tim

110 views
30 replies
00
Reply
user profile
Seller_iEPBVwRkIUBuO

Processing Time

Hello there,

I sent in a product for sale on 14th December. It arrived on 21st December and has been listed as receiving since. It does not yet show as available and is not listed for sale. I’m concerned about the length of time to get this to market.

Others have been showing for sale straight away, but this one is not even in my inventory as available, let alone for sale. Can anyone advise me on how best to chase this up and who I can contact with queries about FBA inventory, please?

Thanks, Tim

00
110 views
30 replies
Reply
user profile

Processing Time

by Seller_iEPBVwRkIUBuO

Hello there,

I sent in a product for sale on 14th December. It arrived on 21st December and has been listed as receiving since. It does not yet show as available and is not listed for sale. I’m concerned about the length of time to get this to market.

Others have been showing for sale straight away, but this one is not even in my inventory as available, let alone for sale. Can anyone advise me on how best to chase this up and who I can contact with queries about FBA inventory, please?

Thanks, Tim

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Seller_7VbclcPFFRTnc
In reply to: Seller_iEPBVwRkIUBuO’s post

Does it show as all units received on the contents tab on the shipment ?

And under fba inventory do they show as in reserve or processing?

00
user profile
Winston_Amazon
In reply to: Seller_iEPBVwRkIUBuO’s post

Hey @Tim_BOG,

Do you have any updates on the status of the shipment?

Regards,
Winston

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello Winston,

No change in status, but it does say it can be investigated from today, is this possible?

Thanks, Tim

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

I still need help. My shipment contained 10 items which were approximately A4 sized and sealed in white cardboard sleeves. I labelled each one with the appropriate code for the shipment. The box was received and unpacked. They have then created a discrepancy of 10 items.
In other words, they are suggesting I sent in an empty box claiming it contained 10 items of the product.
This is of course not correct. I have opened a case to request a review of the discrepancy. They have come back saying my shipment is missing the 10 items I sent in.
I sent a copy of my invoice for the purchase of the items in the shipment, but they say I am not due any reimbursement. This shipment is worth approximately £500 in sales, so I’m not happy to just let it go as a lost shipment.
I have explained that the shipment was weighed and that surely UPS and the fulfilment centre would weigh the box to confirm it was accurate and acceptable?

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello from Amazon Selling Partner Support,

Thank you for contacting us. I am Tanzil.

I went through the details of this case and understand that you are concerned about investigating missing units from Shipment ID: FBA15GJDDBW5. I realize the impact of units being missing from a shipment has on your business and agree that this is important to be solved. Let me help you in sorting out this problem.

We apologize to you for any inconvenience caused due to units being missing from the shipment.

I have thoroughly investigated this issue and found the following information.

When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.

Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.

In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.

Question: What is “Investigation Completed - shipment contents counted and confirmed”?
Answer: The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Please note that when our FC team is confirmed that the number of units are confirmed, we marked those units as “Investigation Completed - shipment contents counted and confirmed”.

According to Amazon’s Policy regarding this, our Fulfilment Centres perform an automatic check for you in order to determine the accuracy of the item quantity received. This check is performed at multiple points for this accuracy. When our associates at the FC confirm that all the units shipped have been received, and that some units were never found in the shipment, they automatically label these missing units as being ineligible for investigation.

Rest assured, that when you send us your shipment, we check your shipment’s items for any missing or invalid unit labels and audit the number of units that have been received. During this process, we will attempt to confirm the number of units received at multiple points for accuracy. If we are able to confirm the number of units received for a given product, the product won’t require any further investigation.

For your reference, I would like to inform you that when we in Seller Support research a shipment, we base our information from the fulfilment centre reports. Since the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Based on above details, I would like to conclude that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued. Please use the below resources which have help content to learn more about current and similar issues.

Reconcile your shipment:
https://sellercentral.amazon.co.uk/help/hub/reference/G201214140

Kindly accept our apologies, as we understand that this may not be the response you would have anticipated. We look forward to continuing to work with you to further improve our service offerings and supporting you in your endeavours with us.

I wish you have a successful business!

THIS IS WHAT I HAVE RECEIVED TODAY!

00
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user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_iEPBVwRkIUBuO’s post

Does it show as all units received on the contents tab on the shipment ?

And under fba inventory do they show as in reserve or processing?

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_iEPBVwRkIUBuO’s post

Does it show as all units received on the contents tab on the shipment ?

And under fba inventory do they show as in reserve or processing?

00
Reply
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Here is the shipping events tab. It’s the time this is taking. I have had other items listed that I sent later than this?

image
03ABFA5F-49F7-482B-801E-2870D78BED33.png 2048×1536 216 KB

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Here is the shipping events tab. It’s the time this is taking. I have had other items listed that I sent later than this?

image
03ABFA5F-49F7-482B-801E-2870D78BED33.png 2048×1536 216 KB

00
Reply
user profile
Winston_Amazon
In reply to: Seller_iEPBVwRkIUBuO’s post

Hey @Tim_BOG,

Do you have any updates on the status of the shipment?

Regards,
Winston

00
user profile
Winston_Amazon
In reply to: Seller_iEPBVwRkIUBuO’s post

Hey @Tim_BOG,

Do you have any updates on the status of the shipment?

Regards,
Winston

00
Reply
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello Winston,

No change in status, but it does say it can be investigated from today, is this possible?

Thanks, Tim

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello Winston,

No change in status, but it does say it can be investigated from today, is this possible?

Thanks, Tim

00
Reply
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

I still need help. My shipment contained 10 items which were approximately A4 sized and sealed in white cardboard sleeves. I labelled each one with the appropriate code for the shipment. The box was received and unpacked. They have then created a discrepancy of 10 items.
In other words, they are suggesting I sent in an empty box claiming it contained 10 items of the product.
This is of course not correct. I have opened a case to request a review of the discrepancy. They have come back saying my shipment is missing the 10 items I sent in.
I sent a copy of my invoice for the purchase of the items in the shipment, but they say I am not due any reimbursement. This shipment is worth approximately £500 in sales, so I’m not happy to just let it go as a lost shipment.
I have explained that the shipment was weighed and that surely UPS and the fulfilment centre would weigh the box to confirm it was accurate and acceptable?

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

I still need help. My shipment contained 10 items which were approximately A4 sized and sealed in white cardboard sleeves. I labelled each one with the appropriate code for the shipment. The box was received and unpacked. They have then created a discrepancy of 10 items.
In other words, they are suggesting I sent in an empty box claiming it contained 10 items of the product.
This is of course not correct. I have opened a case to request a review of the discrepancy. They have come back saying my shipment is missing the 10 items I sent in.
I sent a copy of my invoice for the purchase of the items in the shipment, but they say I am not due any reimbursement. This shipment is worth approximately £500 in sales, so I’m not happy to just let it go as a lost shipment.
I have explained that the shipment was weighed and that surely UPS and the fulfilment centre would weigh the box to confirm it was accurate and acceptable?

00
Reply
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello from Amazon Selling Partner Support,

Thank you for contacting us. I am Tanzil.

I went through the details of this case and understand that you are concerned about investigating missing units from Shipment ID: FBA15GJDDBW5. I realize the impact of units being missing from a shipment has on your business and agree that this is important to be solved. Let me help you in sorting out this problem.

We apologize to you for any inconvenience caused due to units being missing from the shipment.

I have thoroughly investigated this issue and found the following information.

When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.

Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.

In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.

Question: What is “Investigation Completed - shipment contents counted and confirmed”?
Answer: The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Please note that when our FC team is confirmed that the number of units are confirmed, we marked those units as “Investigation Completed - shipment contents counted and confirmed”.

According to Amazon’s Policy regarding this, our Fulfilment Centres perform an automatic check for you in order to determine the accuracy of the item quantity received. This check is performed at multiple points for this accuracy. When our associates at the FC confirm that all the units shipped have been received, and that some units were never found in the shipment, they automatically label these missing units as being ineligible for investigation.

Rest assured, that when you send us your shipment, we check your shipment’s items for any missing or invalid unit labels and audit the number of units that have been received. During this process, we will attempt to confirm the number of units received at multiple points for accuracy. If we are able to confirm the number of units received for a given product, the product won’t require any further investigation.

For your reference, I would like to inform you that when we in Seller Support research a shipment, we base our information from the fulfilment centre reports. Since the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Based on above details, I would like to conclude that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued. Please use the below resources which have help content to learn more about current and similar issues.

Reconcile your shipment:
https://sellercentral.amazon.co.uk/help/hub/reference/G201214140

Kindly accept our apologies, as we understand that this may not be the response you would have anticipated. We look forward to continuing to work with you to further improve our service offerings and supporting you in your endeavours with us.

I wish you have a successful business!

THIS IS WHAT I HAVE RECEIVED TODAY!

00
user profile
Seller_iEPBVwRkIUBuO
In reply to: Seller_iEPBVwRkIUBuO’s post

Hello from Amazon Selling Partner Support,

Thank you for contacting us. I am Tanzil.

I went through the details of this case and understand that you are concerned about investigating missing units from Shipment ID: FBA15GJDDBW5. I realize the impact of units being missing from a shipment has on your business and agree that this is important to be solved. Let me help you in sorting out this problem.

We apologize to you for any inconvenience caused due to units being missing from the shipment.

I have thoroughly investigated this issue and found the following information.

When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.

Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.

In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.

Question: What is “Investigation Completed - shipment contents counted and confirmed”?
Answer: The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Please note that when our FC team is confirmed that the number of units are confirmed, we marked those units as “Investigation Completed - shipment contents counted and confirmed”.

According to Amazon’s Policy regarding this, our Fulfilment Centres perform an automatic check for you in order to determine the accuracy of the item quantity received. This check is performed at multiple points for this accuracy. When our associates at the FC confirm that all the units shipped have been received, and that some units were never found in the shipment, they automatically label these missing units as being ineligible for investigation.

Rest assured, that when you send us your shipment, we check your shipment’s items for any missing or invalid unit labels and audit the number of units that have been received. During this process, we will attempt to confirm the number of units received at multiple points for accuracy. If we are able to confirm the number of units received for a given product, the product won’t require any further investigation.

For your reference, I would like to inform you that when we in Seller Support research a shipment, we base our information from the fulfilment centre reports. Since the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation.

Based on above details, I would like to conclude that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued. Please use the below resources which have help content to learn more about current and similar issues.

Reconcile your shipment:
https://sellercentral.amazon.co.uk/help/hub/reference/G201214140

Kindly accept our apologies, as we understand that this may not be the response you would have anticipated. We look forward to continuing to work with you to further improve our service offerings and supporting you in your endeavours with us.

I wish you have a successful business!

THIS IS WHAT I HAVE RECEIVED TODAY!

00
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