Product Hijacking
Hello,
does anyone know the approporiate course of action for my issue?
We have a product
ASIN: B07R81ZS2Z
Name: Kobe Professional Quiff Roller - Small Round Men’s Hair Brush - 8 Rows of Ball-Tipped Bristles
Brand Kobe - Brand name is brand registered and trademarked.
Approx 1 hour ago, our listing brand name changed to VSILE, and it deleted the product out of our catalogue and input this into stranded inventory.
I have only just now been able to re-create the ASIN using the Stranded inventory page, it is now on sale, by us, with our name, our A+, even if you click on “visit the VSILE” store it goes onto our own page.
does anyone know how to get this changed back to our trademarked and brand registered brand?
8 replies
Seller_ae51e0CJoHqCX
You can raise this as a seller support ticket. I wouldn’t speak to seller support as they are likely to route you somewhere that won’t be appropriate but you can raise it through help.
In seller central, go to help and then scroll down to need more help, scroll down to a small link that says browse options and then this will bring up a menu.
Choose fix a product page and here you can change the brand back. It will also raise a case and then you can refer back if it does not get resolved.
