Reporting Glitch Causing At Risk
Hi, we had a reporting glitch which meant Amazon thought we had dispatched late. We hadn’t, it was just our system updated late.
I have no messages where I can contact to rectify. I have been on chat support twice and they just direct me to the call back service on the Account Health page. However, that keeps telling me the call back service is unavailable.
When I check through each order which was a problem, it has the correct dispatch date and tracking on it. Yet I’m still showing a 40% defect rate.
Any advice or help would be appreciated.
Reporting Glitch Causing At Risk
Hi, we had a reporting glitch which meant Amazon thought we had dispatched late. We hadn’t, it was just our system updated late.
I have no messages where I can contact to rectify. I have been on chat support twice and they just direct me to the call back service on the Account Health page. However, that keeps telling me the call back service is unavailable.
When I check through each order which was a problem, it has the correct dispatch date and tracking on it. Yet I’m still showing a 40% defect rate.
Any advice or help would be appreciated.
7 replies
Seller_NoLYurmb006tq
They wont accept it if its anything to do with system, you need to ensure its done correct any system issues like that you need to do manually, Hermes would not update more than 10 orders on a shipment for us back in November we had to do every one manually until the issue was sorted.
If the order come in on 1st and you had to ship by the 2nd for example - say you shipped them on the 2nd but amazon was not updated until the 3rd this would be classed as your error and nothing would be amended.
If however Amazon is showing you updated Amazon on the 2nd then this is different.
Seller_UIHzj5QcJlKHF
Hi Peter,
Thank you very much for getting back to me. I have been through each order and they all have the correct ship date on with tracking information. E.g. it said ship by 1st and the order details below say shipped on 1st.
However, my main concern is that I can’t seem to speak to the account health team to at least put a marker on it as to why it happened. Every time I try to go through I get a service unavailable message. I also can’t seem to get a session through live chat. I just get an opening connection message spinning up continuously.
Seller_UIHzj5QcJlKHF
Hi Peter
That’s the problem. I can’t get through to raise a case. Live chat and telephone aren’t working for me.
Seller_UIHzj5QcJlKHF
Hi Gents,
Thanks for the help. I’ve managed to make contact and as PeterT suggested at the start I just have to suck it up. Let’s just say I now have to have a very difficult conversation with our logistics contractors.
