Shipment missing after dropping off at local collection point
I dropped a box off at my local UPS collection point just before Christmas. I’ve only just begun selling on Amazon, this was my 4th shipment. UPS haven’t picked it up or have and didn’t scan it and the shop doesn’t have it. When I put the tracking number in UPS it says “Shipment ready for UPS”. I get a text receipt with each drop off at the shop but broke my phone and can’t retrieve my previous texts. Does anyone have any suggestions? I’ve been batted back & forward between UPS & Amazon
Shipment missing after dropping off at local collection point
I dropped a box off at my local UPS collection point just before Christmas. I’ve only just begun selling on Amazon, this was my 4th shipment. UPS haven’t picked it up or have and didn’t scan it and the shop doesn’t have it. When I put the tracking number in UPS it says “Shipment ready for UPS”. I get a text receipt with each drop off at the shop but broke my phone and can’t retrieve my previous texts. Does anyone have any suggestions? I’ve been batted back & forward between UPS & Amazon
49 replies
Seller_z6B2L9xab6HlP
Don’t the shop scan it in when you drop it off? If so, have you asked UPS to check that data?
Could you ask the shop to check their CCTV and maybe provide some confirmation for UPS?
Seller_Hya880jzYd82r
Thanks! Surely UPS are notified through the shop scanning it so the drivers know where to pick up from. I’ll contact them again on Monday and go back to the shop tomorrow.
Seller_Hya880jzYd82r
I definitely received a text message confirmation after the shop scanned it. What would I be looking for in my shipments?
Seller_n33KwLeg9XOvi
Go to the shop - and ask them to check its still not their by accident. It could well have been scanned, but just tucked away in a corner somewhere?
As far as I understand - if the shop have scanned as received - you should be covered for compensation - if you bought the label directly via the Amazon Shipment Creation process?
Seller_l78koE9kGCu59
you can’t have gotten a text AND it still show as ready for pick up. There has been a mix up somewhere. Maybe confused 2 different boxes…?
Seller_MKi6wqe68YZuu
At a tangent, I had a very interesting chat with a senior UPS person a few years ago.
He said don’t use the collection point, don’t even use UPS’s own depots. They are not as secure as you think. Whenever you can, get them to collect.
Seller_DZN91J2W23FWV
If you got them to scan the parcel and send you an sms then it should show in the tracking, if it doesn’t then something is wrong, make sure you are using the correct tracking number, if it’s scanned at the shop worse case the tracking is delayed by 24hrs.
Sometimes the shop might misplace the parcel but the UPS drivers often forget to pickup some parcels, its also possible that someone took it from the shop as some of these drop off points are useless, however it still doesn’t explain your tracking not having updated especially with it only being one box.
Seller_Hya880jzYd82r
Yes, the shop scanned the parcel and I received an sms which I set up through my UPS account. Hopefully it gets rectified/found.
Seller_Ie3ILyE1a0jGE
Use Royal mail? In my experience they’re safer and certainly more reliable!
Seller_n33KwLeg9XOvi
OP @LW_Bargains - can you post here a screenshot of your amazon shipment / status as it shown in your amazon account (obviously block out sensitive data)
