Surcharge supplement for parcels sent via Amazon Buy Shipping
I have been invoiced by RM for “undeclared” parcels shipped over a month ago via Buy Shipping, and their surcharge supplement only shows tracking numbers.
That’s a huge amount of shipments that I bought via Amazon. I have to find orders related to tracking numbers provided by Royal Mail, but merchant support is playing a silly game as usual.
Any help?
Surcharge supplement for parcels sent via Amazon Buy Shipping
I have been invoiced by RM for “undeclared” parcels shipped over a month ago via Buy Shipping, and their surcharge supplement only shows tracking numbers.
That’s a huge amount of shipments that I bought via Amazon. I have to find orders related to tracking numbers provided by Royal Mail, but merchant support is playing a silly game as usual.
Any help?
11 replies
Seller_Nprc5XWvdLYk9
do you do the end-of-day report from amazon
which creates the manifest for RM?
Seller_7VbclcPFFRTnc
Seller_ZQ5QYhioq8N7u
Dear The_Little_Shop
Sorry, but I would like to ask, do you work for Amazon?
Your reply sent to me today is somewhat related to the problem and seems to be the answer that is usually sent by Amazon seller support.
As I tried to explain, RM scanned my parcels for a week and finally compared the total number of items scanned to the total number of items declared that week.
On Monday, they scanned some parcels shipped and MANIFESTED from Thursday to Sunday of the PREVIOUS week. On Tuesday, they scanned parcels also sent and manifested between Thursday and Sunday PREVIOUS WEEK. Each day, some parcels manifested on a specific day were scanned with a 2-3 day delay.
How on earth the number of scanned packages can match the number of manifested parcels when packages are scanned with a 2-5 day delay?
I have contacted RM but have not received a reply so far.
Do you have an idea how to defend yourself?
Seller_DTufFoxJuMU0M
I think the point Little Shop (who doesn’t work for Amazon by the way, just another seller giving up their time to help you) is trying to make is that you should manifest on the day of your collection/drop off.
The mail sent on that day should match what is on the manifest(s).
You do not send Thursday, Friday, Saturday, Sunday and Monday with only Monday manifest. By that stage Thursday, Friday, Saturday and Sundays manifests are invalid. If you can’t send mail that day then don’t generate labels to mark items as dispatched when they aren’t.
I find it hard to believe that Amazon are auto generating a Manifest on a Saturday and Sunday as I would assume Royal Mail are collecting it and they only request it on Mon - Fri and exclude bank holidays.
It has nothing to do with when your items are SCANNED. Its more to do with the counts on that day which should match the days manifest(s)
If you hand over 20 parcels, 30 large letters and 40 letters on a Monday your manifest paperwork printed on Monday must match that (I’ve heard of people being able to manifest the day before, but I have always been told an outright NO to this, the manifest is basically only valid the day it is generated, the last time I messed up an automated manifest I had to request a refund, print out brand new labels (with newly generated barcodes) and relabel all my items so they matched the manifest they were being presented with, all my “old” barcodes became invalid)
