Suspended account
My account has suspended since 6th of october!!
I have sent my appeal more than 20 times, last time a got the following message:
We received your submission but do not have enough information to reactivate your account.
I’ve talked to seller support several times, but they can’t help because the performance team is do this case!
I do not understand why they do not give an accurate answer?
Why not tell us exactly what they need?
My account was suspended for the following reason:
"Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):
We found that your account may be related to an account that cannot be used to sell on Amazon.
Please review and address all Performance Notifications in Seller Central for your related Amazon seller accounts.
You have listed items that you are not approved to sell. There are pre-approval requirements for the branded items you are listing.
You are not approved to sell items in this brand:
GUESS
Please send us the following information:
A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
Learn more about this policy in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200301050)
You are offering items that may be inauthentic. A list of these items is provided below:
ASINs: B06XF8LQ93
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S
ASINs: B06XHH3XTJ
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S
ASINs: B00IAQY7BO
Product Title: Bracelet
Brand Guess
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)
How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.co.uk.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely, "
I have sent the following appeal:
"Dear, Amazon!
1.)My shop has suspended, because the system found 6 pieces of products because you think these are not safety or fake.
These are the followings:
ASINs: B06XF8LQ93
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S
ASINs: B06XHH3XTJ
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S
ASINs: B00IAQY7BO
Product Title: Bracelet
Brand Guess
ASIN: B07DYCMJR2
Brand: Nike
Title: Nike Women’s’s 812655 103 Low-Top Sneakers
ASIN: B00DX7R2G2
Brand: Nike
Title: Nike Men’s Revolution 4 EU Running Shoes
ASIN: B07S5KCN4W
Brand: L.O.L Surprise!
Title: LOL brush eletrico
2.) Solving the problem: I’ve operat a DROPSHIPPING SHOP and these products are not in my stockI just I advertise them!
My wholesale partner (name is …) it has every certification to confirms that this products are real and not fake!
Here is there phone number: (please concatc with the …, to get a more information about my account)
MY wholesale partner customer service:
…
They sent me a certification that I can officially sell these products because I am its partner!
I attached the certificate, to you can see every informations!
And I attached another document from monthly fee, which confirms that I’m a … partner.
Because we have a huge inventory (more than 35.000 - products), I do everything to check the list, but sometimes I share some of products what it has a small problem. I am sorry for this!
Please indicate if something is wrong (but not suspend my shop immediately), and I will delete this products in the next 24 hour.
3.) Steps to follow the Amazon policy:
What We Are Doing To Understand the Issues
We have reviewed all recent policy violation messages in order to gain a better understanding of the issues relating to the products that we have listed in violation of Amazon policy.
We have analyzed our listings to understand the cause of policy violations. These can be summarized as follows:
-We work closely with our suppliers and have a daily updated list of restricted or inauthentic items.
-The restricted items were made ‘inactive’ in Amazon by setting the available stock to Zero.
-Restricted items (previously made inactive by setting stock to zero) were allocated stock by the new system, resulting in restricted items being made active in our account.
We have closed all Amazon listings of inauthentic or restricted items, as opposed to making them out of stock.
We have identified the cause of the issue with restricted items and are now 100% confident that no further policy violations will occur.
Our Proposal for Ensuring Compliance with Amazon Policy
a.)Close Listing of inauthentic Restricted Items
We understand that the key issue is removing restricted items listings by closing the listing on Amazon and not making the item out of stock, as we have been doing. This step removes any future risk of restricted items being made in-stock and appearing as live listings.
b.)Regular Review of Restricted Items Policy
Carry out a regular review of restricted items in Amazon and work with our suppliers and warehouse team to ensure that we have an up to date list of restricted items.
c.)Permanent Closure of New Restricted Product Listings
Any new products added to the restricted products list to the closed immediately, in line with 1 above.
d.)Carry Out an Impact Assessment On Any New IT Systems / Processes
Before launching any new IT system or automating any processing relating to our Amazon.
4.) Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- My answer: I attached that INVOICE what I got from my partner!
5.)If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain I just I advertise them.
- My answer:I attached this certification what I got from my partner. And I send you the link, where you can find the General Conditions of my wholesale partner, where my my partner declares every products are original (point 11.)
6.)Contact information for my supplier, including name, phone number, address, email, and website.
Our answer:
Name …
Address:
Customer service
…
7.)Conclusion.
Our answer:
I allways cooperate with Amazon and fix my mistake as soon as possible, for that to we can be able work together for a long time in the future!
I hope, to I sent you any information you need and now, you activate our shop again."
If anyone can help me, thank you very much, because it is already very confusing!
Somebody please help me!!
Thank you very much!
Suspended account
My account has suspended since 6th of october!!
I have sent my appeal more than 20 times, last time a got the following message:
We received your submission but do not have enough information to reactivate your account.
I’ve talked to seller support several times, but they can’t help because the performance team is do this case!
I do not understand why they do not give an accurate answer?
Why not tell us exactly what they need?
My account was suspended for the following reason:
"Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):
We found that your account may be related to an account that cannot be used to sell on Amazon.
Please review and address all Performance Notifications in Seller Central for your related Amazon seller accounts.
You have listed items that you are not approved to sell. There are pre-approval requirements for the branded items you are listing.
You are not approved to sell items in this brand:
GUESS
Please send us the following information:
A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
Learn more about this policy in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200301050)
You are offering items that may be inauthentic. A list of these items is provided below:
ASINs: B06XF8LQ93
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S
ASINs: B06XHH3XTJ
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S
ASINs: B00IAQY7BO
Product Title: Bracelet
Brand Guess
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)
How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.co.uk.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely, "
I have sent the following appeal:
"Dear, Amazon!
1.)My shop has suspended, because the system found 6 pieces of products because you think these are not safety or fake.
These are the followings:
ASINs: B06XF8LQ93
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S
ASINs: B06XHH3XTJ
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S
ASINs: B00IAQY7BO
Product Title: Bracelet
Brand Guess
ASIN: B07DYCMJR2
Brand: Nike
Title: Nike Women’s’s 812655 103 Low-Top Sneakers
ASIN: B00DX7R2G2
Brand: Nike
Title: Nike Men’s Revolution 4 EU Running Shoes
ASIN: B07S5KCN4W
Brand: L.O.L Surprise!
Title: LOL brush eletrico
2.) Solving the problem: I’ve operat a DROPSHIPPING SHOP and these products are not in my stockI just I advertise them!
My wholesale partner (name is …) it has every certification to confirms that this products are real and not fake!
Here is there phone number: (please concatc with the …, to get a more information about my account)
MY wholesale partner customer service:
…
They sent me a certification that I can officially sell these products because I am its partner!
I attached the certificate, to you can see every informations!
And I attached another document from monthly fee, which confirms that I’m a … partner.
Because we have a huge inventory (more than 35.000 - products), I do everything to check the list, but sometimes I share some of products what it has a small problem. I am sorry for this!
Please indicate if something is wrong (but not suspend my shop immediately), and I will delete this products in the next 24 hour.
3.) Steps to follow the Amazon policy:
What We Are Doing To Understand the Issues
We have reviewed all recent policy violation messages in order to gain a better understanding of the issues relating to the products that we have listed in violation of Amazon policy.
We have analyzed our listings to understand the cause of policy violations. These can be summarized as follows:
-We work closely with our suppliers and have a daily updated list of restricted or inauthentic items.
-The restricted items were made ‘inactive’ in Amazon by setting the available stock to Zero.
-Restricted items (previously made inactive by setting stock to zero) were allocated stock by the new system, resulting in restricted items being made active in our account.
We have closed all Amazon listings of inauthentic or restricted items, as opposed to making them out of stock.
We have identified the cause of the issue with restricted items and are now 100% confident that no further policy violations will occur.
Our Proposal for Ensuring Compliance with Amazon Policy
a.)Close Listing of inauthentic Restricted Items
We understand that the key issue is removing restricted items listings by closing the listing on Amazon and not making the item out of stock, as we have been doing. This step removes any future risk of restricted items being made in-stock and appearing as live listings.
b.)Regular Review of Restricted Items Policy
Carry out a regular review of restricted items in Amazon and work with our suppliers and warehouse team to ensure that we have an up to date list of restricted items.
c.)Permanent Closure of New Restricted Product Listings
Any new products added to the restricted products list to the closed immediately, in line with 1 above.
d.)Carry Out an Impact Assessment On Any New IT Systems / Processes
Before launching any new IT system or automating any processing relating to our Amazon.
4.) Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- My answer: I attached that INVOICE what I got from my partner!
5.)If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain I just I advertise them.
- My answer:I attached this certification what I got from my partner. And I send you the link, where you can find the General Conditions of my wholesale partner, where my my partner declares every products are original (point 11.)
6.)Contact information for my supplier, including name, phone number, address, email, and website.
Our answer:
Name …
Address:
Customer service
…
7.)Conclusion.
Our answer:
I allways cooperate with Amazon and fix my mistake as soon as possible, for that to we can be able work together for a long time in the future!
I hope, to I sent you any information you need and now, you activate our shop again."
If anyone can help me, thank you very much, because it is already very confusing!
Somebody please help me!!
Thank you very much!
28 replies
Seller_lljyzgTxr5fgI
This statement will not endear you to many fellow sellers on this forum, I suspect !
Seller_DROodOAYHftnc
It seems that you are trying to sell jewellery and shoes - both of these are gated categories where you have to get prior approval from Amazon to sell.
Also, you state you are operating a dropshipper shop - technically this is not allowed on Amazon (though it does happen !)
Seller_OB6WbtcsL3pO0
Your appeal won’t be accepted.
You need to remove these products from your inventory first. Then submit an appeal explaining what went wrong and why these were listed without first getting approval from Amazon (it doesn’t matter if your partner is a licensed distributor - this is Amazon’s world and they rule with an iron fist).
Then tell them precisely what elements of their policies you have consulted (sending them links would help) to fully understand the rules around selling on Amazon and how you’ll use that to ensure this doesn’t happen again.
Getting banned for unauthorised sale is a nightmare. In the past I’ve seen it can take months to undo this issue.
Best of luck.
Seller_DROodOAYHftnc
From your original post - I noticed this too - you will need to sort that out too. Not just one problem but several to be overcome.
Seller_LGJVYEnsBVTiN
If i could give you 1 piece of advice it would be to stop putting !!! after everything you write.
It gives the impression you are SHOUTING
Seller_iBrSIJDZKlsXi
My account had suspended because of a similar problem when i started a business!
I was a new seller on Amazon and I didn’t really know what to do, so I made another account I thought I could continue selling there but not!
I deleted that account later and resolved this issue, but it looks like it has reappeared!
So this is the reason to this account connecting another account!
So this is really hard to work out for you.
You have been doing dropshipping before on this account and when collapsed for obvious reasons, so you tried to create new account to do the same mistakes…
From what you just said, I can hardly see you getting any of those accounts back on, sorry…
Seller_TckO6MitEB0TV
The screen shot you provided above is just from the contact us page. What details on on the main page of your account? Can you give us a screen shot of that page?
It would usually have either temporarily suspended or deactivated etc etc. what can indicate different levels of the suspension
Seller_RG1DcDoncjffe
Hello TOP_SALE_KING_WEBSHO ,
After reviewing the information provided I understand that you have authenticity issues on the account.
Before providing the plan of action make sure you delete the ASIN’s as promised in the plan of action.
Plan of action provided by you seems very generic and do not address issues of your account.
You have provided the reason why you do not have invoices but you need to add more steps about why you think that this has issue occurred on your account which is not described in the plan of action.
As a part of
preventive measure you have mentioned that you will review and remove the listings on daily basis, you need to add steps about how are you going to review those details and what steps you would include in the review process to avoid such issues in the future.
As mentioned above you have provided information about the restricted content on the platform. It’s always good to review the listings but as here the review are regarding the authenticity of products hence provide a plan of action which is more specific to authenticity issues.
I would suggest you to add more details about the listings and also regarding the source of supplier.
Regarding the authenticity documents you need to provide the document which is provided by the brand owner to your wholesaler that he is the authorized distributor for his brand and you are saying you are drop shipper you can provide the agreement you have with your drop shipper.
Make all the necessary changes and provide your appeal to the team, so that they can help you with the account.
Thanks,
Preet
