The DOC doesn't meet requirement.Product Group Approval Request - Chargers
Hello, we are new to sell Chargers on Amazon de/uk marketplace. Because we are Manufacturer and we own products & Brand. We submitted 6 Product Package Pictures and DOC files according to the requirements. We submitted many times, but they still said The DOC doesn’t meet requirement. Our DOC were contained the most recent Directives on Electromagnetic Compatibility and Low Voltage with dates, the most recent EN with date, Manufacturer, product, trademark, model numbe AND signature. Is there anyone know how to fix it? How to make the DOC?
The emails details as below
Thank you for your interest in selling [充电器] on Amazon. We’ve reviewed the information you provided and determined that it does not meet our requirements. To allow us to continue processing your application, please address the following issue:
- The DOC doesn’t meet requirement.
Please respond to this case by providing documents that remedy the issues described above. Please ensure that the documentation you submit meets the following requirements, as applicable:
Declaration of conformity：Document must meet the following requirements:
• Show compliance with the most recent Directives on Electromagnetic Compatibility and Low Voltage with dates
• Show compliance with the most recent EN, or BS, or both standards with dates
• Contain name of the manufacturer
• Include product, trademark or model number
• Include binding signature from empowered person(s)
To check the status of an application, return to the Add a Product tool and click the “Selling application status” link towards the top of the page.
In order to give you time to address the issues stated above, I will leave this case open for the next 14 days. Please note that this case will close if we do not hear from you during this window.
The DOC doesn't meet requirement.Product Group Approval Request - Chargers
Hello, we are new to sell Chargers on Amazon de/uk marketplace. Because we are Manufacturer and we own products & Brand. We submitted 6 Product Package Pictures and DOC files according to the requirements. We submitted many times, but they still said The DOC doesn’t meet requirement. Our DOC were contained the most recent Directives on Electromagnetic Compatibility and Low Voltage with dates, the most recent EN with date, Manufacturer, product, trademark, model numbe AND signature. Is there anyone know how to fix it? How to make the DOC?
The emails details as below
Thank you for your interest in selling [充电器] on Amazon. We’ve reviewed the information you provided and determined that it does not meet our requirements. To allow us to continue processing your application, please address the following issue:
- The DOC doesn’t meet requirement.
Please respond to this case by providing documents that remedy the issues described above. Please ensure that the documentation you submit meets the following requirements, as applicable:
Declaration of conformity：Document must meet the following requirements:
• Show compliance with the most recent Directives on Electromagnetic Compatibility and Low Voltage with dates
• Show compliance with the most recent EN, or BS, or both standards with dates
• Contain name of the manufacturer
• Include product, trademark or model number
• Include binding signature from empowered person(s)
To check the status of an application, return to the Add a Product tool and click the “Selling application status” link towards the top of the page.
In order to give you time to address the issues stated above, I will leave this case open for the next 14 days. Please note that this case will close if we do not hear from you during this window.
41 replies
Seller_nIwmVKwDoKg7y
Amazon will not move on this matter, electrical safety is taken very seriously in Europe.
I am surprised as a factory owner, manufacturer and distributor of goods you haven’t had to address this issue before on your other wares.
Seller_EJIX7rqDNQJi2
Did the documents which you provided originate in China?
If yes, you should know that Amazon doesn’t accept Chinese documents, invoices or certificates, especially for products belonging into this category.
Seller_f5cnodyVjLD4S
This thread may help (and stops us repeating the same advice)
https://sellercentral.amazon.co.uk/forums/t/declaration-of-conformity/189449
Seller_0pkMTMROIPEmY
The product requires EU CE marking and subsequent Declaration of Conformity , this forms a liability from the manufacturer the product is safe and meets required EU Regulations and safety requirements. Be aware a large percentile of Chinese products are not truly CE marked and carry the China Export Logo which is a fake copy of CE marking.
Bostock is correct in the request if you have a genuine Declaration of Conformity who signed this off and who is the testing company?
https://www.cemarkingassociation.co.uk/ce-marking-and-the-chinese-export-logo/
https://europa.eu/youreurope/business/product/ce-mark/index_en.htm
Seller_0pkMTMROIPEmY
A properly issued Declaration of Conformity is always issued by the product’s manufacturer (or representative), importer or distributor; never by a test house or Notified Body.
The Declaration needs to be signed by someone who has the power to make binding commitments on behalf of the manufacturer, but for the Declaration to be truly meaningful the signatory should also be someone who has the authority to commit the resources required to ensure that the CE marking process is properly completed. The effect of the Declaration is to identify an individual in the company who can be held responsible if the CE marking on a product turns out to be invalid.
Each directive has slightly different requirements for the content of its Declaration but some features are common to all:
Name/address of manufacturer (and of responsible person where applicable)
Model and/or serial number of equipment
List of relevant directives
List of standards used, with dates + amendments
Declaration statement
Name and position of person signing
Signature
Date
The manufacturer or a representation of the organisation placing the product on the market should then sign the Declaration.
The Declaration of Conformity is a special document, which the manufacturer signs to say that the product meets all of the requirements of the applicable directives. It must be issued by the manufacturer, or by the person placing the product on the EU market if the manufacturer is not based in Europe.
Seller_0pkMTMROIPEmY
The manufacturer of the product is legally obliged to supply the EU/CE Certification required for approval for sale within the EU , this will include the Declaration of Conformity and relevant testing certificates required by Amazon or any other channels to Sell products within the EU.
How a product complies with EU safety, health and environmental requirements, and how to place a CE marking on your product.
Seller_0pkMTMROIPEmY
Chargers and Batteries that do not carry genuine testing certification and safety approval represent a serious safety risk , Amazon are very right in ensuring these products meet strict standards for sale within the EU, there are numerous articles about the serious safety risks relating to these products.
Uncertified chargers come with serious safety concerns. Similar to unofficial batteries, uncertified chargers can be bought at a reduced price online, from overseas or in high street shops and these kind of electrical products may present a higher risk of exploding or catching fire. Not only do they present a risk to you, the use of uncertified chargers may also damage your phone (which in turn could void your guarantee).
Cheap devices often fail to meet the requirements of the Electrical Equipment Regulations Act 1994. The money that you save comes with extremely high risks and therefore buying a branded/certified charger is essential to avoid often fatal repercussions.
Seller_0pkMTMROIPEmY
You should be aware that the majority of Chinese CE Marking and testing is not genuine, it is the manufacturers responsbility to ensure the product meets EU requirements if they plan for their product to be sold within the EU.
