Hi @Leanify,

Arthur here to assist.

After reading your post, here is some guidance that hopefully provides a sense of direction:

Based on what you described above, the tracking number is valid, but is still impacting your valid tracking rate. There are various factors that attribute to this particular metric. I encourage you to explore the following areas: did you ensure the tracking number was entered accurately without adding a space, unnecessary symbol or character? Did you select the correct carrier associated with the specific tracking number(s)? Is your carrier verifiable and supported by Amazon? Did you upload the tracking after the delivery of the order?

As @Kika mentioned, the ‘Valid Tracking Rate FAQ’ policy page (https://sellercentral.amazon.co.uk/gp/help/G202014610) is extremely relevant to your situation. I suggest reviewing it in its entirety to obtain a better perspective on how the metric is calculated, and how you can remain in compliance.

To start your research into the potential core issues, I recommend downloading the valid tracking rate report within your account health dashboard. Once you have access to the impacted orders, review the areas from the policy page mentioned above to verify if all requirements have been met.

I encourage you to be proactive and attentive in your approach in order to address this issue effectively. Keep the buyer in mind to ensure the most delightful experience possible, and align your operations with total account health as the goal.

The forums community and I are here to support you. Please feel free to post any other questions or concerns you have in this topic.

I hope this helps,
Arthur