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Seller_Ryz0P1a6Trg5w

VTR - Valid RM Tracking Appearing on Report

We are now seeing valid Royal Mail tracking numbers appear on our VTR report despite all entries being correctly inputted on the order and the tracking numbers clearly showing as delivered, it is not all but just a few, anybody else seeing this today?

It is Royal Mail, Royal Mail Tracked 48 from delivery promise dates 10th November and 11th November.

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Seller_Ryz0P1a6Trg5w

VTR - Valid RM Tracking Appearing on Report

We are now seeing valid Royal Mail tracking numbers appear on our VTR report despite all entries being correctly inputted on the order and the tracking numbers clearly showing as delivered, it is not all but just a few, anybody else seeing this today?

It is Royal Mail, Royal Mail Tracked 48 from delivery promise dates 10th November and 11th November.

Fulfil Orders
Tags:Royal Mail
00
77 views
20 replies
Reply
user profile
Seller_Ryz0P1a6Trg5w
In reply to: Seller_zSgC5zKFELg5A’s post
Most helpful reply

UPDATE: The issue seems to have been resolved, it must have been a temporary glitch between Amazon and Royal Mail not sending the correct information.

10
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Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

The issues with the tracking system with RM began on the 11th. I wonder if this is somehow related.

What dates were they delivered on? Did you buy the labels through Buy Shipping, Click and Drop, or a 3rd party app/site?

00
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Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

I haven’t seen anyone post it in a while, but I seem to remember there being a point in time when some people were having Valid IDs show up as the window shifted to include them, and then they would disappear from the report the next day or so.

To be safe I’d start a case with Seller Support just so you have something to point to, but as long as the info is listed correctly on both the report and the Order Details page, and the ‘Has Tracking ID’ column states “Yes”, I don’t think it will be a problem.

00
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Seller_zSgC5zKFELg5A
In reply to: Seller_Ryz0P1a6Trg5w’s post

Hello @Waterproofs_UK,

Thank you for reaching out to the forum’s community.

From the post, we understand that you have concern regarding valid tracking rate.

We recommend you to check all tracking information and validate whether those are valid and take necessary action to get back on track at earliest.

We really appreciate your inputs @Postees1 in this regard.

Additionally, kindly draft a plan of action proactively for the same in below format and submit it to selling partner support by raising a case.

– The root cause(s) of the low valid tracking rate

– The actions you have taken to comply with Amazon’s Valid Tracking Rate Policy

– The steps you have taken to prevent violations of Amazon’s Valid Tracking Rate Policy going forward

**How do I maintain a healthy Valid Tracking Rate?

Kindly follow the steps mentioned:

  • Purchase shipping labels through Amazon’s Buy Shipping services

  • Choose carriers that are integrated with Amazon

  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier

  • Confirm (and update if necessary) the tracking information before the carrier delivers the package to the customer

For further assistance, kindly reach out to our team here

To know more about Valid Tracking Rate Policy, kindly click here.

Regards,
Nehal

00
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user profile
Seller_Ryz0P1a6Trg5w

VTR - Valid RM Tracking Appearing on Report

We are now seeing valid Royal Mail tracking numbers appear on our VTR report despite all entries being correctly inputted on the order and the tracking numbers clearly showing as delivered, it is not all but just a few, anybody else seeing this today?

It is Royal Mail, Royal Mail Tracked 48 from delivery promise dates 10th November and 11th November.

77 views
20 replies
Fulfil Orders
Tags:Royal Mail
00
Reply
user profile
Seller_Ryz0P1a6Trg5w

VTR - Valid RM Tracking Appearing on Report

We are now seeing valid Royal Mail tracking numbers appear on our VTR report despite all entries being correctly inputted on the order and the tracking numbers clearly showing as delivered, it is not all but just a few, anybody else seeing this today?

It is Royal Mail, Royal Mail Tracked 48 from delivery promise dates 10th November and 11th November.

Fulfil Orders
Tags:Royal Mail
00
77 views
20 replies
Reply
user profile

VTR - Valid RM Tracking Appearing on Report

by Seller_Ryz0P1a6Trg5w

We are now seeing valid Royal Mail tracking numbers appear on our VTR report despite all entries being correctly inputted on the order and the tracking numbers clearly showing as delivered, it is not all but just a few, anybody else seeing this today?

It is Royal Mail, Royal Mail Tracked 48 from delivery promise dates 10th November and 11th November.

Fulfil Orders
Tags:Royal Mail
00
77 views
20 replies
Reply
user profile
Seller_Ryz0P1a6Trg5w
In reply to: Seller_zSgC5zKFELg5A’s post
Most helpful reply

UPDATE: The issue seems to have been resolved, it must have been a temporary glitch between Amazon and Royal Mail not sending the correct information.

10
user profile
Seller_Ryz0P1a6Trg5w
In reply to: Seller_zSgC5zKFELg5A’s post
Most helpful reply

UPDATE: The issue seems to have been resolved, it must have been a temporary glitch between Amazon and Royal Mail not sending the correct information.

10
user profile
Seller_Ryz0P1a6Trg5w
In reply to: Seller_zSgC5zKFELg5A’s post
Most helpful reply

UPDATE: The issue seems to have been resolved, it must have been a temporary glitch between Amazon and Royal Mail not sending the correct information.

10
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Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

The issues with the tracking system with RM began on the 11th. I wonder if this is somehow related.

What dates were they delivered on? Did you buy the labels through Buy Shipping, Click and Drop, or a 3rd party app/site?

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

I haven’t seen anyone post it in a while, but I seem to remember there being a point in time when some people were having Valid IDs show up as the window shifted to include them, and then they would disappear from the report the next day or so.

To be safe I’d start a case with Seller Support just so you have something to point to, but as long as the info is listed correctly on both the report and the Order Details page, and the ‘Has Tracking ID’ column states “Yes”, I don’t think it will be a problem.

00
user profile
Seller_zSgC5zKFELg5A
In reply to: Seller_Ryz0P1a6Trg5w’s post

Hello @Waterproofs_UK,

Thank you for reaching out to the forum’s community.

From the post, we understand that you have concern regarding valid tracking rate.

We recommend you to check all tracking information and validate whether those are valid and take necessary action to get back on track at earliest.

We really appreciate your inputs @Postees1 in this regard.

Additionally, kindly draft a plan of action proactively for the same in below format and submit it to selling partner support by raising a case.

– The root cause(s) of the low valid tracking rate

– The actions you have taken to comply with Amazon’s Valid Tracking Rate Policy

– The steps you have taken to prevent violations of Amazon’s Valid Tracking Rate Policy going forward

**How do I maintain a healthy Valid Tracking Rate?

Kindly follow the steps mentioned:

  • Purchase shipping labels through Amazon’s Buy Shipping services

  • Choose carriers that are integrated with Amazon

  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier

  • Confirm (and update if necessary) the tracking information before the carrier delivers the package to the customer

For further assistance, kindly reach out to our team here

To know more about Valid Tracking Rate Policy, kindly click here.

Regards,
Nehal

00
Follow this discussion to be notified of new activity
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

The issues with the tracking system with RM began on the 11th. I wonder if this is somehow related.

What dates were they delivered on? Did you buy the labels through Buy Shipping, Click and Drop, or a 3rd party app/site?

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

The issues with the tracking system with RM began on the 11th. I wonder if this is somehow related.

What dates were they delivered on? Did you buy the labels through Buy Shipping, Click and Drop, or a 3rd party app/site?

00
Reply
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

I haven’t seen anyone post it in a while, but I seem to remember there being a point in time when some people were having Valid IDs show up as the window shifted to include them, and then they would disappear from the report the next day or so.

To be safe I’d start a case with Seller Support just so you have something to point to, but as long as the info is listed correctly on both the report and the Order Details page, and the ‘Has Tracking ID’ column states “Yes”, I don’t think it will be a problem.

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_Ryz0P1a6Trg5w’s post

I haven’t seen anyone post it in a while, but I seem to remember there being a point in time when some people were having Valid IDs show up as the window shifted to include them, and then they would disappear from the report the next day or so.

To be safe I’d start a case with Seller Support just so you have something to point to, but as long as the info is listed correctly on both the report and the Order Details page, and the ‘Has Tracking ID’ column states “Yes”, I don’t think it will be a problem.

00
Reply
user profile
Seller_zSgC5zKFELg5A
In reply to: Seller_Ryz0P1a6Trg5w’s post

Hello @Waterproofs_UK,

Thank you for reaching out to the forum’s community.

From the post, we understand that you have concern regarding valid tracking rate.

We recommend you to check all tracking information and validate whether those are valid and take necessary action to get back on track at earliest.

We really appreciate your inputs @Postees1 in this regard.

Additionally, kindly draft a plan of action proactively for the same in below format and submit it to selling partner support by raising a case.

– The root cause(s) of the low valid tracking rate

– The actions you have taken to comply with Amazon’s Valid Tracking Rate Policy

– The steps you have taken to prevent violations of Amazon’s Valid Tracking Rate Policy going forward

**How do I maintain a healthy Valid Tracking Rate?

Kindly follow the steps mentioned:

  • Purchase shipping labels through Amazon’s Buy Shipping services

  • Choose carriers that are integrated with Amazon

  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier

  • Confirm (and update if necessary) the tracking information before the carrier delivers the package to the customer

For further assistance, kindly reach out to our team here

To know more about Valid Tracking Rate Policy, kindly click here.

Regards,
Nehal

00
user profile
Seller_zSgC5zKFELg5A
In reply to: Seller_Ryz0P1a6Trg5w’s post

Hello @Waterproofs_UK,

Thank you for reaching out to the forum’s community.

From the post, we understand that you have concern regarding valid tracking rate.

We recommend you to check all tracking information and validate whether those are valid and take necessary action to get back on track at earliest.

We really appreciate your inputs @Postees1 in this regard.

Additionally, kindly draft a plan of action proactively for the same in below format and submit it to selling partner support by raising a case.

– The root cause(s) of the low valid tracking rate

– The actions you have taken to comply with Amazon’s Valid Tracking Rate Policy

– The steps you have taken to prevent violations of Amazon’s Valid Tracking Rate Policy going forward

**How do I maintain a healthy Valid Tracking Rate?

Kindly follow the steps mentioned:

  • Purchase shipping labels through Amazon’s Buy Shipping services

  • Choose carriers that are integrated with Amazon

  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier

  • Confirm (and update if necessary) the tracking information before the carrier delivers the package to the customer

For further assistance, kindly reach out to our team here

To know more about Valid Tracking Rate Policy, kindly click here.

Regards,
Nehal

00
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