What to do with this A-Z claim that about to loose
I am hopelessly fighting against an A-Z claim that i am loosing so far.
I sent an item to Ireland, buyer received and contact us through amazon message. Claim that he was not able to print on the correct paper. agreed to return for a refund. Returned at our expense and immediately filed a claim, ‘order not received’. I sent a long message to the buyer, but no response.
So far i have provided delivery details with tracking. However, amazon want a pod with signature. Unfortunately i can only get this after the new year, DHL.UK have requested a pod with signature from their partner courier in Ireland. This pod is expected either 31/12/2018 or 02/01/2019, not earlier.
The A-Z claim stature is ‘waiting for seller to refund’. My fear is that amazon will refund the customer before i get hold of the requested pod with signature.To make matters worse i have just received, ‘Your order defect rate is higher than 1%’.
Any hope here?, of turning things in my favour here.
What to do with this A-Z claim that about to loose
I am hopelessly fighting against an A-Z claim that i am loosing so far.
I sent an item to Ireland, buyer received and contact us through amazon message. Claim that he was not able to print on the correct paper. agreed to return for a refund. Returned at our expense and immediately filed a claim, ‘order not received’. I sent a long message to the buyer, but no response.
So far i have provided delivery details with tracking. However, amazon want a pod with signature. Unfortunately i can only get this after the new year, DHL.UK have requested a pod with signature from their partner courier in Ireland. This pod is expected either 31/12/2018 or 02/01/2019, not earlier.
The A-Z claim stature is ‘waiting for seller to refund’. My fear is that amazon will refund the customer before i get hold of the requested pod with signature.To make matters worse i have just received, ‘Your order defect rate is higher than 1%’.
Any hope here?, of turning things in my favour here.
23 replies
Seller_EJIX7rqDNQJi2
Could you post a screenshot showing your full A-Z claim representation and the timeline?
From your post, I can’t tell what would be the most appropriate way of handling this situation.
I think that I would e-mail them just before the deadline to say that the proof of delivery will be provided this week and ask them to hold the claim open.
Seller_d5xGVic0qWqw7
Make sure you reply to the claim if you dont then you will lose it for not replying in 3 days. Then amazon will send an email for a signature abd give you another 3 days for this after you reply.
Seller_nIuB4w4l9SM9D
We have a similar problem. Buyer received the item and after 2 weeks open A-Z claim that he did not receive the item. I provided POD with signature, he states that this is not his signature. Today I received the letter from Amazon that “after careful consideration” buyer is eligible for the refund!!!
This is a clear SCAM case.
Seller_qHzcAWcsPVCfg
This may come as a bit of a surprise but occasionally customers do the stupidest things.
Not uncommon for a claim to be raised for the wrong reason, or for claims to be raised to ensure a return gets refunded.
I am having difficulty here understanding what the problem is, as with the item back to you, why the issue with refunding?
Seller_TeGgsUJKU9zBE
i HAVE THE SAME SITUATION THE BUYER SAY AFTER ONE WEEK THAT NOT RECEIVE PARCEL AND CAN I PROVIDE TRACKING I WAS OUT OF LONDON AND EXPLAIN THAT I CAN REFUND MONEY OR SEND REPLACEMENT---- I SEND REPLACEMENT ONE AND GIVE SOME EXTRA STAFF AND THE BUYER OPEN CASE A=Z THAT I NO COMMUNICATE AND NO PROVIDE TRACKING NR…ALSO LATER I DOUBLE CHECK ADDRESS PART WAS MISSING/WAS NO CLEAR FROM POSTMAN WITHOUT EXPERIENCE…
NOW 100 % SHE RECEIVE PARCEL WITH 2 ITEMS AND IS QUITE NO SEND E-MAIL…ETC…SOME PEOPLE ARE SO BIG LAYER AND DON’T UNDERSTOOD HOW BUSY IS CHRISTMAS TIME
HAPPY NEW YEAR AND BIG SELLING FOR EVERYONE AND LESS SITUATION LIKE THIS
