Section 3 Suspension - Reply Time
Hello,
Can anyone help on a section 3 issue, we have been waiting nearly a week for a response back to our case and no reply as of yet, this is just crippling us; to the point we me may have to make staff unemployed.
We have these 2 reasons
- To provide inaccurate information to Amazon or our customers
-- To attempt to or to circumvent the Amazon sales process
This was never our intention and something we want to get resolved as quickly as possible and answer any questions amazon has.
Our customer service / feedback is excellent (1000) - does this get taken into account when they review?
Thanks in advance
Section 3 Suspension - Reply Time
Hello,
Can anyone help on a section 3 issue, we have been waiting nearly a week for a response back to our case and no reply as of yet, this is just crippling us; to the point we me may have to make staff unemployed.
We have these 2 reasons
- To provide inaccurate information to Amazon or our customers
-- To attempt to or to circumvent the Amazon sales process
This was never our intention and something we want to get resolved as quickly as possible and answer any questions amazon has.
Our customer service / feedback is excellent (1000) - does this get taken into account when they review?
Thanks in advance
5 replies
Seller_ginKiclb01hvT
If you have Account Health Assurance then there is a "Call Me" link at the top right of the Account Health page = https://sellercentral.amazon.co.uk/performance/dashboard
Seller_ZJhFeE3tNKzfh
You probably need to understand in advance what it is amazon believe you might have done. Is there any reason you can think that amazon might believe you provided inaccurate info or attempted to circumvent the amazon sales process?
