Two factor nightmare
I had to switch the number for my cell phone due to fraud. I have filled out Amazon's form for resetting 3 times and nothing happens. I have called 7 times at least with absolutely no result. I am very concerned about waking up one day to find I will not be able to access my amazon account and getting fired. Every time I call, I get the same response which is that "Seller Support cannot help with this issue, and the people that do do not have a phone number to call." How do I break the ice on this?
Two factor nightmare
I had to switch the number for my cell phone due to fraud. I have filled out Amazon's form for resetting 3 times and nothing happens. I have called 7 times at least with absolutely no result. I am very concerned about waking up one day to find I will not be able to access my amazon account and getting fired. Every time I call, I get the same response which is that "Seller Support cannot help with this issue, and the people that do do not have a phone number to call." How do I break the ice on this?
5 replies
Micah_Amazon
Hello @Seller_mJbUqCCaEPI2D,
Thank you for your post. My apologies on the frustration that this has caused. It seems like you may not be able to login to your account right now. This page: Recover Your Account after Two-Step Verification Fails should help. If that does not help with the issue, can you please share with me the most recent seller support case? I would like to review and escalate on your behalf.
Please let me know if you have any questions!
Best,
Micah
