Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_6sxtIS0RbZ5k7

What are the chances of getting this neg removed

A customer has just left a neg saying he was promised a refund but hasn’t had it. I’ve never had a message from him to say his order hadn’t arrived or that he wanted a refund, I think he’s got it mixed up with another order. I’ve replied to that effect but what are the chances of getting it removed since SS should be able to see that he has never contacted me?

423 views
10 replies
Manage Buyer Experience
Tags:Customer, Refunds
00
Reply
user profile
Seller_6sxtIS0RbZ5k7

What are the chances of getting this neg removed

A customer has just left a neg saying he was promised a refund but hasn’t had it. I’ve never had a message from him to say his order hadn’t arrived or that he wanted a refund, I think he’s got it mixed up with another order. I’ve replied to that effect but what are the chances of getting it removed since SS should be able to see that he has never contacted me?

Manage Buyer Experience
Tags:Customer, Refunds
00
423 views
10 replies
Reply
10 replies
user profile
Seller_MaCn7NvTI3GGw
In reply to: Seller_6sxtIS0RbZ5k7’s post

From experience, very low.

You may get lucky, always worth a try.

10
user profile
Seller_M70GuFucp1GAg
In reply to: Seller_6sxtIS0RbZ5k7’s post

I’ve had this exact thing - feedback went as far as to suggest item didn’t arrive so I offered a refund. My policy is to always offer replacement first and check the customer’s address with them first.

I had no message from the customer, and Royal Mail tracking showed the item as delivered.

Amazon wouldn’t remove the feedback on the basis it was a INR, and there was no response from the customer.

Really frustrating given the evidence is quite clearly there.

10
user profile
Seller_ubkVSkDCpAwbe
In reply to: Seller_6sxtIS0RbZ5k7’s post

You could always send a polite message by letter bto the customer by royal mail post (recorded delivery) explaining and showing evidence of them not having contacted you, just in case they made a mistake. You could attach instructions on how to remove feedback at the same time. No pressure though as that would not be acceptable. Dont bother with an email as they are not easily found by the customer and seldom read.

10
user profile
Seller_6sxtIS0RbZ5k7
In reply to: Seller_6sxtIS0RbZ5k7’s post

Woohoo! They removed it!

I have given the SS person 5 stars all round in the hope this might be the way forward!

50
user profile
Seller_PDWeTM331dXyM
In reply to: Seller_6sxtIS0RbZ5k7’s post

Good luck mate
they don’t let customers leave negative feed back if on prime or from Amazon delivery
Small seller like us NO CHANCE TO REMOVE feedback

00
Follow this discussion to be notified of new activity
user profile
Seller_6sxtIS0RbZ5k7

What are the chances of getting this neg removed

A customer has just left a neg saying he was promised a refund but hasn’t had it. I’ve never had a message from him to say his order hadn’t arrived or that he wanted a refund, I think he’s got it mixed up with another order. I’ve replied to that effect but what are the chances of getting it removed since SS should be able to see that he has never contacted me?

423 views
10 replies
Manage Buyer Experience
Tags:Customer, Refunds
00
Reply
user profile
Seller_6sxtIS0RbZ5k7

What are the chances of getting this neg removed

A customer has just left a neg saying he was promised a refund but hasn’t had it. I’ve never had a message from him to say his order hadn’t arrived or that he wanted a refund, I think he’s got it mixed up with another order. I’ve replied to that effect but what are the chances of getting it removed since SS should be able to see that he has never contacted me?

Manage Buyer Experience
Tags:Customer, Refunds
00
423 views
10 replies
Reply
user profile

What are the chances of getting this neg removed

by Seller_6sxtIS0RbZ5k7

A customer has just left a neg saying he was promised a refund but hasn’t had it. I’ve never had a message from him to say his order hadn’t arrived or that he wanted a refund, I think he’s got it mixed up with another order. I’ve replied to that effect but what are the chances of getting it removed since SS should be able to see that he has never contacted me?

Manage Buyer Experience
Tags:Customer, Refunds
00
423 views
10 replies
Reply
10 replies
10 replies
Quick filters
Sort by
user profile
Seller_MaCn7NvTI3GGw
In reply to: Seller_6sxtIS0RbZ5k7’s post

From experience, very low.

You may get lucky, always worth a try.

10
user profile
Seller_M70GuFucp1GAg
In reply to: Seller_6sxtIS0RbZ5k7’s post

I’ve had this exact thing - feedback went as far as to suggest item didn’t arrive so I offered a refund. My policy is to always offer replacement first and check the customer’s address with them first.

I had no message from the customer, and Royal Mail tracking showed the item as delivered.

Amazon wouldn’t remove the feedback on the basis it was a INR, and there was no response from the customer.

Really frustrating given the evidence is quite clearly there.

10
user profile
Seller_ubkVSkDCpAwbe
In reply to: Seller_6sxtIS0RbZ5k7’s post

You could always send a polite message by letter bto the customer by royal mail post (recorded delivery) explaining and showing evidence of them not having contacted you, just in case they made a mistake. You could attach instructions on how to remove feedback at the same time. No pressure though as that would not be acceptable. Dont bother with an email as they are not easily found by the customer and seldom read.

10
user profile
Seller_6sxtIS0RbZ5k7
In reply to: Seller_6sxtIS0RbZ5k7’s post

Woohoo! They removed it!

I have given the SS person 5 stars all round in the hope this might be the way forward!

50
user profile
Seller_PDWeTM331dXyM
In reply to: Seller_6sxtIS0RbZ5k7’s post

Good luck mate
they don’t let customers leave negative feed back if on prime or from Amazon delivery
Small seller like us NO CHANCE TO REMOVE feedback

00
Follow this discussion to be notified of new activity
user profile
Seller_MaCn7NvTI3GGw
In reply to: Seller_6sxtIS0RbZ5k7’s post

From experience, very low.

You may get lucky, always worth a try.

10
user profile
Seller_MaCn7NvTI3GGw
In reply to: Seller_6sxtIS0RbZ5k7’s post

From experience, very low.

You may get lucky, always worth a try.

10
Reply
user profile
Seller_M70GuFucp1GAg
In reply to: Seller_6sxtIS0RbZ5k7’s post

I’ve had this exact thing - feedback went as far as to suggest item didn’t arrive so I offered a refund. My policy is to always offer replacement first and check the customer’s address with them first.

I had no message from the customer, and Royal Mail tracking showed the item as delivered.

Amazon wouldn’t remove the feedback on the basis it was a INR, and there was no response from the customer.

Really frustrating given the evidence is quite clearly there.

10
user profile
Seller_M70GuFucp1GAg
In reply to: Seller_6sxtIS0RbZ5k7’s post

I’ve had this exact thing - feedback went as far as to suggest item didn’t arrive so I offered a refund. My policy is to always offer replacement first and check the customer’s address with them first.

I had no message from the customer, and Royal Mail tracking showed the item as delivered.

Amazon wouldn’t remove the feedback on the basis it was a INR, and there was no response from the customer.

Really frustrating given the evidence is quite clearly there.

10
Reply
user profile
Seller_ubkVSkDCpAwbe
In reply to: Seller_6sxtIS0RbZ5k7’s post

You could always send a polite message by letter bto the customer by royal mail post (recorded delivery) explaining and showing evidence of them not having contacted you, just in case they made a mistake. You could attach instructions on how to remove feedback at the same time. No pressure though as that would not be acceptable. Dont bother with an email as they are not easily found by the customer and seldom read.

10
user profile
Seller_ubkVSkDCpAwbe
In reply to: Seller_6sxtIS0RbZ5k7’s post

You could always send a polite message by letter bto the customer by royal mail post (recorded delivery) explaining and showing evidence of them not having contacted you, just in case they made a mistake. You could attach instructions on how to remove feedback at the same time. No pressure though as that would not be acceptable. Dont bother with an email as they are not easily found by the customer and seldom read.

10
Reply
user profile
Seller_6sxtIS0RbZ5k7
In reply to: Seller_6sxtIS0RbZ5k7’s post

Woohoo! They removed it!

I have given the SS person 5 stars all round in the hope this might be the way forward!

50
user profile
Seller_6sxtIS0RbZ5k7
In reply to: Seller_6sxtIS0RbZ5k7’s post

Woohoo! They removed it!

I have given the SS person 5 stars all round in the hope this might be the way forward!

50
Reply
user profile
Seller_PDWeTM331dXyM
In reply to: Seller_6sxtIS0RbZ5k7’s post

Good luck mate
they don’t let customers leave negative feed back if on prime or from Amazon delivery
Small seller like us NO CHANCE TO REMOVE feedback

00
user profile
Seller_PDWeTM331dXyM
In reply to: Seller_6sxtIS0RbZ5k7’s post

Good luck mate
they don’t let customers leave negative feed back if on prime or from Amazon delivery
Small seller like us NO CHANCE TO REMOVE feedback

00
Reply
Follow this discussion to be notified of new activity