Removed from Amazon handmade. Appeal issues
I recently applied for handmade and and approved even though I never received a email notifying me. Before realizing I had been approved I made a listing for an item that is completely handmade and was the item I used in the application. Because I was new and unfamiliar with the process I listed it in a standard category. Doing so triggered a review because the item was not in Handmade. I then moved the item into a Handmade Category. I did not delete the item but edited it. A few days later my handmade account was Removed and Maker Profile deleted.
To make things even harder I have email the appeal team more times than I can count with the information requested and either get a message saying my account is not associated with the email. Even though I have emailed from 3 different emails all associated with my account 4 times with all the requested information. Or I have gotten an email saying I did not provide the information requested which I even had videos showing me making said item. I am at my wits end on what to do as the regular customer support team is no help with Handmade issues.
Removed from Amazon handmade. Appeal issues
I recently applied for handmade and and approved even though I never received a email notifying me. Before realizing I had been approved I made a listing for an item that is completely handmade and was the item I used in the application. Because I was new and unfamiliar with the process I listed it in a standard category. Doing so triggered a review because the item was not in Handmade. I then moved the item into a Handmade Category. I did not delete the item but edited it. A few days later my handmade account was Removed and Maker Profile deleted.
To make things even harder I have email the appeal team more times than I can count with the information requested and either get a message saying my account is not associated with the email. Even though I have emailed from 3 different emails all associated with my account 4 times with all the requested information. Or I have gotten an email saying I did not provide the information requested which I even had videos showing me making said item. I am at my wits end on what to do as the regular customer support team is no help with Handmade issues.
5 replies
Emet_Amazon
Hello @Seller_RH7TaMMwIKEzb,
Thank you for sharing your concerns with your handmade privileges being removed.
I recently applied for handmade and and approved even though I never received a email notifying me. Before realizing I had been approved I made a listing for an item that is completely handmade and was the item I used in the application. Because I was new and unfamiliar with the process I listed it in a standard category. Doing so triggered a review because the item was not in Handmade. I then moved the item into a Handmade Category. I did not delete the item but edited it. A few days later my handmade account was Removed and Maker Profile deleted.
To make things even harder I have email the appeal team more times than I can count with the information requested and either get a message saying my account is not associated with the email. Even though I have emailed from 3 different emails all associated with my account 4 times with all the requested information. Or I have gotten an email saying I did not provide the information requested which I even had videos showing me making said item. I am at my wits end on what to do as the regular customer support team is no help with Handmade issues.
As you have described, your handmade privileges were removed due to a listing in the incorrect category and when trying to appeal you are met with invalid address issues. As this is not the intended experience and seems to have only made the situation more stressful, I wanted to inquire on a few things to better understand. If you have received a performance notification, please post it here so I am even more aware of your specific situation or requirements requested of you. As there has been communication issues, I want to ensure the appropriate teams are receiving your appeals, and that they meet the set expectations. Can you share a case ID where you have submitted this appeal, if you have not submitted this information on a case I would advise doing so? This will allow me as mentioned to verify the correct teams are reviewing it, but also provide feedback or suggestions on improvements. Once I have more information I can offer more direct support.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_RH7TaMMwIKEzb
Thanks for reaching out to Amazon Forums and providing the details information of your issue. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_RH7TaMMwIKEzb
I notice that our escalations team is actively addressing this issue in the case number 17611421181. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
