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Seller_W0UadCH7lVBVG

Absurd AZ case

Case ref 206-3895212-3582755

Dear moderators

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

49 views
8 replies
Account Health
Tags:Account Health
00
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user profile
Seller_W0UadCH7lVBVG

Absurd AZ case

Case ref 206-3895212-3582755

Dear moderators

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

Account Health
Tags:Account Health
00
49 views
8 replies
Reply
8 replies
user profile
Seller_W0UadCH7lVBVG
In reply to: Seller_W0UadCH7lVBVG’s post

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

Come on Mod's , this isn't fair at all, it has been 6 days now. You have previously overturned these exact same incorrect/unfair cases, so I'd appreciate the same level of service, Thanks

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

Hello @Seller_W0UadCH7lVBVG,

I have forwarded your case to the partner team. I will keep you updated.😊

Cheers!

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

The refund for order ID 206-3895212-3582755 has been processed to your account, Steve. I will also ensure that your ODR is not impacted by this A-Z claim.

We apologize for any inconvenience caused.

Cheers!

00
Follow this discussion to be notified of new activity
user profile
Seller_W0UadCH7lVBVG

Absurd AZ case

Case ref 206-3895212-3582755

Dear moderators

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

49 views
8 replies
Account Health
Tags:Account Health
00
Reply
user profile
Seller_W0UadCH7lVBVG

Absurd AZ case

Case ref 206-3895212-3582755

Dear moderators

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

Account Health
Tags:Account Health
00
49 views
8 replies
Reply
user profile

Absurd AZ case

by Seller_W0UadCH7lVBVG

Case ref 206-3895212-3582755

Dear moderators

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

Account Health
Tags:Account Health
00
49 views
8 replies
Reply
8 replies
8 replies
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Seller_W0UadCH7lVBVG
In reply to: Seller_W0UadCH7lVBVG’s post

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

Come on Mod's , this isn't fair at all, it has been 6 days now. You have previously overturned these exact same incorrect/unfair cases, so I'd appreciate the same level of service, Thanks

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

Hello @Seller_W0UadCH7lVBVG,

I have forwarded your case to the partner team. I will keep you updated.😊

Cheers!

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

The refund for order ID 206-3895212-3582755 has been processed to your account, Steve. I will also ensure that your ODR is not impacted by this A-Z claim.

We apologize for any inconvenience caused.

Cheers!

00
Follow this discussion to be notified of new activity
user profile
Seller_W0UadCH7lVBVG
In reply to: Seller_W0UadCH7lVBVG’s post

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

Come on Mod's , this isn't fair at all, it has been 6 days now. You have previously overturned these exact same incorrect/unfair cases, so I'd appreciate the same level of service, Thanks

00
user profile
Seller_W0UadCH7lVBVG
In reply to: Seller_W0UadCH7lVBVG’s post

@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon

Come on Mod's , this isn't fair at all, it has been 6 days now. You have previously overturned these exact same incorrect/unfair cases, so I'd appreciate the same level of service, Thanks

00
Reply
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

Hello @Seller_W0UadCH7lVBVG,

I have forwarded your case to the partner team. I will keep you updated.😊

Cheers!

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

Hello @Seller_W0UadCH7lVBVG,

I have forwarded your case to the partner team. I will keep you updated.😊

Cheers!

00
Reply
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

The refund for order ID 206-3895212-3582755 has been processed to your account, Steve. I will also ensure that your ODR is not impacted by this A-Z claim.

We apologize for any inconvenience caused.

Cheers!

00
user profile
Julia_Amzn
In reply to: Seller_W0UadCH7lVBVG’s post

The refund for order ID 206-3895212-3582755 has been processed to your account, Steve. I will also ensure that your ODR is not impacted by this A-Z claim.

We apologize for any inconvenience caused.

Cheers!

00
Reply
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