Account root cause analysis:

The suspension is due to alleged repeated violations of compliance documentation and safety standards for products containing coin/button batteries, as well as other power and water efficiency standards. However, this was not a repeat violation. After receiving the initial warning, we took immediate action and removed the inventory without warning labels. We also asked FBA warehouse personnel to take new photos and confirm that the warning labels on the products were compliant. After appeals, my link and The account was restored, but 2 days later, my link was again judged to be illegal with warning labels. A few days later, Amazon directly deactivated my account. I don’t understand why the inventory warning labels have been certified. Compliance, my inventory warning label will be re-determined later as non-compliant. After the incident happened, I carefully thought about the cause of the problem. It should be that the Amazon warehouse personnel discovered that the product was missing a warning label for the second time and judged me to have repeated illegal operations. However, this was actually a misjudgment because the second time it was discovered that the product was missing a warning label. Regarding the warning label, I asked Amazon warehouse personnel to take pictures again. The feedback was that the warning label was attached to the accessories inside the product. The employee put it in the wrong position and did not attach it to the packaging box, which caused the warehouse personnel to mistakenly believe that the product did not have a warning label. , it was the employee who inadvertently put the warning label in the wrong position, rather than deliberately not putting the warning label on. The pictures provided by the warehouse personnel can be verified.

I don’t understand Amazon’s behavior of deactivating my account now, because I have always operated in accordance with Amazon’s requirements. If my account is directly deactivated just because of this inadvertent wrong operation by an employee, it will have a negative impact on my ability to sell products on Amazon in the future. It will have a negative impact, because I will feel that the risk is very high, and the inadvertent operation will directly deactivate the account. I don’t know how to appeal and restore my account now.

I hope that the Amazon product safety and account appeal review team will see my message, contact me for verification, and give me a chance to sell on Amazon again.

Thanks