A-Z misuse - defect in account and full refund for buyer after they returned another sellers item
@Julia_Amzn
I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.
We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process. Who do we contact now for the following -
Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.
Immediate removal of the associated defect from our account metrics.
Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.
We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.
A-Z misuse - defect in account and full refund for buyer after they returned another sellers item
@Julia_Amzn
I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.
We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process. Who do we contact now for the following -
Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.
Immediate removal of the associated defect from our account metrics.
Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.
We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.
