FBA Shipping Products without Boxes: Frequent Damage
We have recently started receiving frequent customer complaints and FBA removals from a few of our products which are arriving damaged as FBA has begun shipping them without any sort of cardboard box or packaging. They are just slapping the shipping label straight onto the product and then the product gets damaged in transit.
Has anyone else seen this issue? Anyone found any solutions?
We have opened support cases, some of them are still open, others they have said we need to shipping-package the product before shipping it to FBA FCs. One case is 16547233431. We have reviewed Amazon's policies including the Packaging and prep requirements (https://sellercentral.amazon.com/help/hub/reference/G200141500) and our products are fully compliant with these. There is no policy saying that the seller needs to package the product for outbound shipment to the customer, as this is what the task of FBA is.
All we need is for this product to be flagged as being ineligible for Ships In Own Container (SIOC) but we are having a tough time getting this figured out. @TaylorR_Amazon @Micah_Amazon @Danny_Amazon @CR_Amazon @Dougal_Amazon @Roberto_Amazon @Cooper_Amazon @Bryce_Amazon @Jameson_Amazon could one of you please help us out with this?
FBA Shipping Products without Boxes: Frequent Damage
We have recently started receiving frequent customer complaints and FBA removals from a few of our products which are arriving damaged as FBA has begun shipping them without any sort of cardboard box or packaging. They are just slapping the shipping label straight onto the product and then the product gets damaged in transit.
Has anyone else seen this issue? Anyone found any solutions?
We have opened support cases, some of them are still open, others they have said we need to shipping-package the product before shipping it to FBA FCs. One case is 16547233431. We have reviewed Amazon's policies including the Packaging and prep requirements (https://sellercentral.amazon.com/help/hub/reference/G200141500) and our products are fully compliant with these. There is no policy saying that the seller needs to package the product for outbound shipment to the customer, as this is what the task of FBA is.
All we need is for this product to be flagged as being ineligible for Ships In Own Container (SIOC) but we are having a tough time getting this figured out. @TaylorR_Amazon @Micah_Amazon @Danny_Amazon @CR_Amazon @Dougal_Amazon @Roberto_Amazon @Cooper_Amazon @Bryce_Amazon @Jameson_Amazon could one of you please help us out with this?
9 replies
Topher_Amazon
Hi @Seller_j0bMadFf08f4t,
Are your products currently enrolled in the Ships in Product Packaging (SIPP) program? If so you can unenroll them as described on the FAQ page:
Can I unenroll a product from the SIPP program?
If you choose to unenroll a product from SIPP, you can request to decertify it by contacting Amazon Selling Partner Support. Amazon will review your decertification request within three business days and send a confirmation email that your request is approved.
Topher
Seller_Ha6JyVvDK6Ybs
It generates transactions more damaged orders more transactions more revenue.
Seller_NxPuqak8YNJEF
ummm... this has been an issue for a few years... either slapping a postage label directly on a product or putting the product in a thin plastic bag to ship.
YOU have to send in your products ready to ship already with shipping protection as part of your product packaging, as in, putting your product packaging box in a larger box with bubble wrap or other cushioning that can withstand the abuse inside FBA warehouses, when tossed in a larger box with other heavy things without protection, or when put into a thin plastic bag to ship.
I repeat:
Put your product packaging box inside a larger box with bubble wrap or other protection, and then put the FBA label on the outer box.
I repeat again:
Put your product packaging box inside a larger box with bubble wrap or other protection, and then put the FBA label on the outer box.
As far as Ships t in Product Packaging goes, Amazon started forcing sellers into the program months ago, and YOU need to specifically un-enroll each item you do not want ruined by the SPP system. And, YOU will need to periodically check the Shi_ in Product Packaging page to see what new items have been forced in so you can unenroll them.
1- go to SPP page
https://sellercentral.amazon.com/sipp-enrollment
2- click 'Enrolled Products'
"To unenroll SIPP-certified products, search for your product in the Enrolled Products tab and click the Unenroll button next to your selected product. Once submission is confirmed, Amazon will review your decertification request and approve within three business days."
I think I had to do a support ticket to unenroll my list of products, and had to give ASINs and reason to unenroll, and then reply "yes" when asked if really want to unenroll.
And I will repeat yet again:
Put your product packaging box inside a larger box with bubble wrap or other protection, and then put the FBA label on the outer box.
Amazon will not protect your product during shipping so YOU MUST do the bubble wrap and outer box part unless you don't care about your products being received broken. Amazon doesn't care about Amazon's customers because Amazon gets paid regardless, including when customers ship things back. Amazon earns profit from dealing with your broken products returned by unhappy customers. YOU do not profit from Amazon's unhappy customers, so YOU must, you MUST, add the protection.
and so... I will repeat, one last time because you have been ignoring EVERY OTHER THREAD ON HERE ABOUT BROKEN FBA ORDERS DUE TO LACK OF PROTECTION:
Put your product packaging box inside a larger box with bubble wrap or other protection, and then put the FBA label on the outer box.
Seller_roNdLQpqbVoOH
Yes, it has.
Years ago - back when I shopped on Amazon - I ordered a TV (from Amazon itself), and it was shipped naked, just its own retail box. A TV!!
There are so many reasons this is a bad idea.