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Seller_8UuuXWSaHRATZ

Help! Our Amazon FBM listing for 2 products just disappeared.

Weird things have been going on with our listings lately. We are brand registered and are noticing listings are completely disappearing from our store. Specifically we have 2 ASINs with a FBA SKU and FBM SKU each. Both items still have the FBA SKU active, but today both those FBM SKUs just disappeared. Reached out to Amazon support and their response was that both ASIN's listings were 'updated today' and we "need to kindly wait 24 hours for the listing to reflect in our seller central". No one on our team updated the listings. We are unable to sell our products FBM now as the listing is completely gone - not suppressed, not inactive, nothing. Just gone. To be noted, one of these ASINs has 4 other resellers, one of whom has stolen our featured offer. Wondering if they are somehow messing with all of this. If anyone has feedback or experience with a similar issue, we would appreciate it.

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Tags:Buy Box, Feature Offer, Listing hijack, Listings
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Seller_8UuuXWSaHRATZ

Help! Our Amazon FBM listing for 2 products just disappeared.

Weird things have been going on with our listings lately. We are brand registered and are noticing listings are completely disappearing from our store. Specifically we have 2 ASINs with a FBA SKU and FBM SKU each. Both items still have the FBA SKU active, but today both those FBM SKUs just disappeared. Reached out to Amazon support and their response was that both ASIN's listings were 'updated today' and we "need to kindly wait 24 hours for the listing to reflect in our seller central". No one on our team updated the listings. We are unable to sell our products FBM now as the listing is completely gone - not suppressed, not inactive, nothing. Just gone. To be noted, one of these ASINs has 4 other resellers, one of whom has stolen our featured offer. Wondering if they are somehow messing with all of this. If anyone has feedback or experience with a similar issue, we would appreciate it.

Tags:Buy Box, Feature Offer, Listing hijack, Listings
00
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Manny_Amazon

Hello @Seller_8UuuXWSaHRATZ,

Thanks for posting here. If you can share your most recent case ID that is related to the investigation of this issue, I'll review and provide more thoughts.

Regards,

- Manny

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Seller_8UuuXWSaHRATZ

Help! Our Amazon FBM listing for 2 products just disappeared.

Weird things have been going on with our listings lately. We are brand registered and are noticing listings are completely disappearing from our store. Specifically we have 2 ASINs with a FBA SKU and FBM SKU each. Both items still have the FBA SKU active, but today both those FBM SKUs just disappeared. Reached out to Amazon support and their response was that both ASIN's listings were 'updated today' and we "need to kindly wait 24 hours for the listing to reflect in our seller central". No one on our team updated the listings. We are unable to sell our products FBM now as the listing is completely gone - not suppressed, not inactive, nothing. Just gone. To be noted, one of these ASINs has 4 other resellers, one of whom has stolen our featured offer. Wondering if they are somehow messing with all of this. If anyone has feedback or experience with a similar issue, we would appreciate it.

6 views
1 reply
Tags:Buy Box, Feature Offer, Listing hijack, Listings
00
Reply
user profile
Seller_8UuuXWSaHRATZ

Help! Our Amazon FBM listing for 2 products just disappeared.

Weird things have been going on with our listings lately. We are brand registered and are noticing listings are completely disappearing from our store. Specifically we have 2 ASINs with a FBA SKU and FBM SKU each. Both items still have the FBA SKU active, but today both those FBM SKUs just disappeared. Reached out to Amazon support and their response was that both ASIN's listings were 'updated today' and we "need to kindly wait 24 hours for the listing to reflect in our seller central". No one on our team updated the listings. We are unable to sell our products FBM now as the listing is completely gone - not suppressed, not inactive, nothing. Just gone. To be noted, one of these ASINs has 4 other resellers, one of whom has stolen our featured offer. Wondering if they are somehow messing with all of this. If anyone has feedback or experience with a similar issue, we would appreciate it.

Tags:Buy Box, Feature Offer, Listing hijack, Listings
00
6 views
1 reply
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Help! Our Amazon FBM listing for 2 products just disappeared.

by Seller_8UuuXWSaHRATZ

Weird things have been going on with our listings lately. We are brand registered and are noticing listings are completely disappearing from our store. Specifically we have 2 ASINs with a FBA SKU and FBM SKU each. Both items still have the FBA SKU active, but today both those FBM SKUs just disappeared. Reached out to Amazon support and their response was that both ASIN's listings were 'updated today' and we "need to kindly wait 24 hours for the listing to reflect in our seller central". No one on our team updated the listings. We are unable to sell our products FBM now as the listing is completely gone - not suppressed, not inactive, nothing. Just gone. To be noted, one of these ASINs has 4 other resellers, one of whom has stolen our featured offer. Wondering if they are somehow messing with all of this. If anyone has feedback or experience with a similar issue, we would appreciate it.

Tags:Buy Box, Feature Offer, Listing hijack, Listings
00
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Manny_Amazon

Hello @Seller_8UuuXWSaHRATZ,

Thanks for posting here. If you can share your most recent case ID that is related to the investigation of this issue, I'll review and provide more thoughts.

Regards,

- Manny

00
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user profile
Manny_Amazon

Hello @Seller_8UuuXWSaHRATZ,

Thanks for posting here. If you can share your most recent case ID that is related to the investigation of this issue, I'll review and provide more thoughts.

Regards,

- Manny

00
user profile
Manny_Amazon

Hello @Seller_8UuuXWSaHRATZ,

Thanks for posting here. If you can share your most recent case ID that is related to the investigation of this issue, I'll review and provide more thoughts.

Regards,

- Manny

00
Reply
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