My account was deactivated on Feb 22nd and the reason that has been shared was ''We need additional documentation to verify your identity and account ownership''. I have been asked to submit documents such as my id,bank account/charge method statement,proof of address.

After I've submitted these information, I have received an e-mail stating as 'We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.'

I didn't understand what was the issue for 2 weeks,wasn't using my US account as well, then accidentally I have found out that there is a warning sign for my US store/Business Information page. I have updated it and for verification Amazon sent a postcard which I submitted the code when arrived. My business information has been verified.

While waiting for the postcard, I received an e-mail that I need to complete a virtual identity verification over a call. I have sent all the documents that has been asked before the call (same as before -such as my id,bank account/charge method statement,proof of address.)

I had the virtual verification call on March 19th and I've been informed that I will be receiving a reply from them after investigation. The reply never came and I asked to CS several times. At the end I have informed that the documents that I represented couldn't be verified.

I have added new charge method, new deposit method under my name and my address is verified. Business information has been verified.

I thought the issue may have been about secondary user I have added - on the interview it has been mentioned couple of times. I have already revoked all permission for secondary user and changed password. I have written an appeal regarding secondary user. However still it becomes as evaluation is completed.

My account is still deactivated and still there is no dispute. Every document I have is legit and it is exactly same as on Seller Central.

I wanted to write on my previous thread however it gives an error 'This thread is locked'.

Can you please help me to understand the issue? I would really like to continue with my store. Thank you!

@Emet_Amazon@Danny_Amazon@CR_Amazon