A to Z After full refund ?
Not sure of me best way out of this.
I am happy to refund in full without return to avoid the A to Z that is sure to come if I don't.
My question is if I do refund in full can the buyer still complain with an A to Z.
This is there message which dosn't really ring true, I feel this is a little dramatic but could also be built on the truth.
The item in question is a sticker album so not really plastic as such and certainly not brittle
This is the email I have received :
Hi there I received the binder today but the plastic casing was all cracked (Ive attached pictures if needed). My daughter who is the recipient has additional support needs so firstly was really upset at the state of it and secondly nicked her finger on the hard plastic. It was just an accident so I'm not fussed about that but because of that I just chucked the lot in the bin and therefore can't return it. I would like a refund please but I can't process this through Amazon without returning the broken one. It was only sent in a plastic sheet postal bag so it had no protection so she doesn't want a replacement through the mail and I've agreed to take her to Asda so she can pick one off the shelf for herself. Please arrange a refund and send me an email to confirm
Am I over thinking this, and there were no images attached.
Thanks
A to Z After full refund ?
Not sure of me best way out of this.
I am happy to refund in full without return to avoid the A to Z that is sure to come if I don't.
My question is if I do refund in full can the buyer still complain with an A to Z.
This is there message which dosn't really ring true, I feel this is a little dramatic but could also be built on the truth.
The item in question is a sticker album so not really plastic as such and certainly not brittle
This is the email I have received :
Hi there I received the binder today but the plastic casing was all cracked (Ive attached pictures if needed). My daughter who is the recipient has additional support needs so firstly was really upset at the state of it and secondly nicked her finger on the hard plastic. It was just an accident so I'm not fussed about that but because of that I just chucked the lot in the bin and therefore can't return it. I would like a refund please but I can't process this through Amazon without returning the broken one. It was only sent in a plastic sheet postal bag so it had no protection so she doesn't want a replacement through the mail and I've agreed to take her to Asda so she can pick one off the shelf for herself. Please arrange a refund and send me an email to confirm
Am I over thinking this, and there were no images attached.
Thanks
15 replies
Seller_ZJhFeE3tNKzfh
as much as there is a story there (which could of course be true) it does feel a bit like ‘everything that could go wrong went wrong there’
Me personally, I’d advise we cannot refund without a return.
You may get a A-Z yes but I’d argue a chance of at least not getting the ODR when you appea that a return was never requested and without a return you cannot refund.
Seller_5FDXsxtR9c2zC
I am sorry but the alarm bells are ringing for a scam the phrase "My daughter who is the recipient has additional support needs " is a constant phrase or very similar to almost every scam message I receive, be it INR or an item not fitting description or late delivery and the daughter or son has additional support needs so I need to do a refund.
I would not refund until the item is returned referring to Amazon policy and see if they go away or push for a return
Seller_oEOl3gNLVJmuS
I would go back and say "Really sorry to hear this so we can investigate further please can you supply the photos as they were not attached" then if they send them you have proof of what they were saying, if they don't send them then probably a scam as others suspect?
Seller_SnNztJIII3ZP5
Scammer Alert BUT. he states he has the pictures of the cracked plastic. that should prove if the item was defective or not
Seller_bzRkeDMMsE3Is
I'm sure a lot of these buyers think us sellers are as thick as pig manure.
Seller_voW9gFQs6cI1A
its 100% a scam, do not issue any refund
Seller_GPLxAbyNPI33I
Out of curiosity I want to look at this from another angle.
As someone who dips in & out of the forums I see "scam buyer" branded about so much, of course there are genuine buyers who are telling the truth but I guess they're in the minority.
My question therefore is this. Does anyone have documented evidence of any Amazon buyer getting an account suspension for fraudulent activity?
If you google this Amazon is quick to say that they take this seriously, but if the pathetic customer service department has anything to do with such investigations then I think we can conclude what the answer will be!
Seller_tHDZMh56pq7gX
I had a similar one recently, where the purchaser said one of the items was damaged (there were four in the set) and they said they had photos (but didn't attach).
I apologised, and asked them to send through the photo, they followed up, and sure enough it showed a damaged unit.
I cannot see why they wouldn't send you the photo of the damaged item to prove their case. As for throwing the item away instantly (this is the bit that seems a bit odd to me).
Receiving / not receiving the photo (which they say they taken) should answer your suspicions either way.
Seller_aa4tr6HoXwfZX
An update to this.
So i wrote to the customer, polity stating that I would be happy to refund if she could return the damaged item to me, and in the mean time could you please provide the photo's so I can get the ball rolling with a RM compensation claim.
What I got back i can not possibly paste here as the "Language Bot would ban me in seconds"
But it was a rant about having to get a bloodied item out of the bin and and then terrify her daughter because she would be afraid it was going to and I quote " get her again".
She then went on to threaten me with all sorts of AMZ trouble..
Honestly you coudn't make it up, she then goes on to tell me it wasn't the Royal Mail's problem as it arrived packaged fine, it was just broke.
Oh and she has accidentally deleted the photos
Just out of curiosity I opened the same item and tried to recreate the problem, but I coudn't, the plastic outer is so thin it just bends, no possible way to break it and create sharp edges.
Anyway may thanks for all your answers, its appreciated.
Unfortunately though I have refunded the order as I simply do not want AMZ issues, it is a shame as I know by me refunding this it is encouraging this bad behavior but until AMZ sort there ridiculous policies out bad customers will continue to thrive, had this been the "other selling platform" I would have argued the point and one.
Thanks ALL
Seller_zU1IcZesDn6xe
I would send them a pre-paid return label for drop off that can be voided if they don't return so customer must return for refund and it will hold up with A-Z claim if you supplied the customer with pre-paid return label.
