Amazon is holding all my funds in Account Level Reserve and a bunch of inventory has been put in reserve status
Amazon is holding all the funds in my seller account in Account Level Reserve and a portion of the inventory has been put in reserve status. This has been happening for over three weeks. There hasn't been any reason that has been provided and I haven't received any notifications and the account is healthy. Health Assurance says everything looks good with the account and Seller Support hasn't found any issue either. I have opened case 15711052601 and 15836255901 over the last couple weeks, but the case just gets "transferred" and nothing else happens. @Steve_Amazon @CR_Amazon Could you help please?
Amazon is holding all my funds in Account Level Reserve and a bunch of inventory has been put in reserve status
Amazon is holding all the funds in my seller account in Account Level Reserve and a portion of the inventory has been put in reserve status. This has been happening for over three weeks. There hasn't been any reason that has been provided and I haven't received any notifications and the account is healthy. Health Assurance says everything looks good with the account and Seller Support hasn't found any issue either. I have opened case 15711052601 and 15836255901 over the last couple weeks, but the case just gets "transferred" and nothing else happens. @Steve_Amazon @CR_Amazon Could you help please?
6 replies
Seller_fLRQbRnH6soWb
@CR_Amazon
@Steve_Amazon
@Quincy_Amazon
@Micah_Amazon
@Bryce_Amazon
Could any of you investigate this for me?
Josh_Amazon
Hello @Seller_fLRQbRnH6soWb,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account and the funds on hold under Account Level Reserve. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
