PLEASE HELP ME Reactivate My Account
Please Help!! I have spent every day for over a week trying to resolve this and it is greatly affecting my health. Amazon is sending me on a wild goose chase.
I have an Amazon Seller account selling baby products. Amazon has over 2000 units in FBA and I had just started picking up sales when my account was deactivated without warning. It turned out I had 2 accounts linked to my new business account due to my old employer (whom I haven't worked for for 2 years) still had my mobile number and email linked to their account. There was a chargeback on their Amazon Pay account (connected to their shopify store) they weren't aware of because the emails were going to my old work email so it was a miscommunication on their end. I have worked non-stop with them to get their Amazon Pay account re-activated. This was all over 1 chargeback from someone who as it has turned out was wrong but my employer wasn't aware of these notifications she didn't have time to dispute the claim and the customer got a full refund from their CC company citing fraud. We got that account reactivated yesterday. Amazon pay sent an email confirming this and their account health on Amazon pay confirms this. We also made sure to update all contact details to theirs so this doesn't happen again.
I was told to upload screenshots of the email from Amazon pay and the account health page on Amazon pay to reactivate the 2 accounts that were deactivated because of this. I have being rejected 3 times in the last 24 hours and spoken to 4 different people on the phone. They said the amazon seller performance team cannot SEE that the Amazon Pay account that was reactivated and to prove that it is reactivated and my screenshots aren't enough proof and I need to contact Amazon Pay by phone. So I did this. Amazon Pay said everything is fine on their end but they cannot provide any further evidence and to the Amazon seller performance team. So I am at a loss.
WHAT DO I DO AND WHAT DO THEY WANT FROM ME??? So the accounts can be deactivated because of the Amazon Pay account being related yet when it is reactivated they aren't able to see that on their end??? This is a grueling and tiring process, caused by a former employer and it is now affecting my new business. I am so heartbroken and disheartened from this experience.
PLEASE HELP ME Reactivate My Account
Please Help!! I have spent every day for over a week trying to resolve this and it is greatly affecting my health. Amazon is sending me on a wild goose chase.
I have an Amazon Seller account selling baby products. Amazon has over 2000 units in FBA and I had just started picking up sales when my account was deactivated without warning. It turned out I had 2 accounts linked to my new business account due to my old employer (whom I haven't worked for for 2 years) still had my mobile number and email linked to their account. There was a chargeback on their Amazon Pay account (connected to their shopify store) they weren't aware of because the emails were going to my old work email so it was a miscommunication on their end. I have worked non-stop with them to get their Amazon Pay account re-activated. This was all over 1 chargeback from someone who as it has turned out was wrong but my employer wasn't aware of these notifications she didn't have time to dispute the claim and the customer got a full refund from their CC company citing fraud. We got that account reactivated yesterday. Amazon pay sent an email confirming this and their account health on Amazon pay confirms this. We also made sure to update all contact details to theirs so this doesn't happen again.
I was told to upload screenshots of the email from Amazon pay and the account health page on Amazon pay to reactivate the 2 accounts that were deactivated because of this. I have being rejected 3 times in the last 24 hours and spoken to 4 different people on the phone. They said the amazon seller performance team cannot SEE that the Amazon Pay account that was reactivated and to prove that it is reactivated and my screenshots aren't enough proof and I need to contact Amazon Pay by phone. So I did this. Amazon Pay said everything is fine on their end but they cannot provide any further evidence and to the Amazon seller performance team. So I am at a loss.
WHAT DO I DO AND WHAT DO THEY WANT FROM ME??? So the accounts can be deactivated because of the Amazon Pay account being related yet when it is reactivated they aren't able to see that on their end??? This is a grueling and tiring process, caused by a former employer and it is now affecting my new business. I am so heartbroken and disheartened from this experience.
4 replies
Seller_4zBzdtgCyS9EI
Correct me if I misunderstand....
your account was deactivated because some information matched another account YOU DID NOT OWN.
Then you are approaching this wrong. The appeal for your new account should be about proving you did not own that old account? That you were just an employee there? And that should be easy to prove?
Atlas_Amazon
Hello @Seller_hNoK5UPAWTPDk
Thank you for the information provided regarding your situation. Based on what you have provided, you have taken the steps we would recommend. I have gone ahead and transferred your information to another team for additional review.
We do not have any updates as of now, but we do ask you to continue to monitor your performance notifications and case log for any additional information. We appreciate you working with us while our team investigates the concern.
Please continue to utilize this thread for any updates you might have regarding your situation.
Best,
Atlas
Atlas_Amazon
Hello @Seller_hNoK5UPAWTPDk
We wanted to follow up regarding your situation and let you know that additional messaging should have been provided to you on 2/18. This messaging should have included details about the current status of your account. Can you confirm if you have received this?
If not, please provide a screenshot of your notifications and account health page so we can verify what your experience is. Any other details regarding this concern should continue to be provided on this thread to avoid any confusion.
Best,
Atlas
