buy box issue
Dear Amazon Team,
We urgently need help with our Buy Box issue. We have tried all the methods but it still doesn’t work.
@Winston_Amazon
@Sarah_Amzn
@Mary_AMZ
@Julia_Amazon
Our store has been performing well . The loss of the shopping cart has a great impact on us, making it impossible for customers to order our products better, more conveniently and faster, thereby reducing the customer's shopping experience on Amazon. We don't want this to happen, so we beg for help to refresh the shopping cart.
Case ID 10602992982
ASIN : B0B8YYHFN2
Thank you!
buy box issue
Dear Amazon Team,
We urgently need help with our Buy Box issue. We have tried all the methods but it still doesn’t work.
@Winston_Amazon
@Sarah_Amzn
@Mary_AMZ
@Julia_Amazon
Our store has been performing well . The loss of the shopping cart has a great impact on us, making it impossible for customers to order our products better, more conveniently and faster, thereby reducing the customer's shopping experience on Amazon. We don't want this to happen, so we beg for help to refresh the shopping cart.
Case ID 10602992982
ASIN : B0B8YYHFN2
Thank you!
4 replies
Seller_ZVAz3d5lZuGid
This is not Amazon team, but a forum of other sellers.
There is a dedicated thread (from months ago) regarding the Buy Box, but have tried to find it via the forum search, but not displaying ??! - rubbish search ! It is @Spencer_Amazon who is looking into this, so hopefully he will see the tag and link to the thread again.
Seller_QuM1AZgzfU9x4
You need to post in this thread:
Lost Buy Box (Featured Offer) MEGATHREAD
It might just be that Amazon are waiting for you to get some seller feedback as you've yet to get any.
As an aside, do be careful which listings you sell on. If you don't have invoices which have the correct brand name on them it can cause issues later which are hard to recover from.
JiAlex_Amazon
@Seller_0QIo0kCTwKxpB
As peer seller mentioned (thank you for your assistance @Seller_ZVAz3d5lZuGid & @Seller_QuM1AZgzfU9x4) please go ahead and post on the megathread, please add your case ID on the post same as you did here :)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex