Ignored by Amazon: Fake Reviews Are Ruining Our Business – When Will They Care?
We've been fighting fake, malicious reviews on our Amazon listing for months, and despite having undeniable evidence, Amazon has done nothing to address the issue. We've opened over 10 support tickets, only to receive automated messages directing us to report the abuse which we did ... can't even count how many times we done it only to get the same automated messages.. We've also emailed community-help@amazon.com multiple times, yet all we receive is the same response: "We cannot share any outcomes."
These reviews are damaging our reputation, sales, and livelihood, and it's clear that they are not genuine. How many more negative reviews will it take before Amazon takes action? Why is it so difficult to get support when the evidence is clear? We're pleading for a resolution before these fake reviews do permanent damage.
Anyone here has appealed such fake reivew with a success? It feels like Amazon does not even care one bit for small sellers like us. HELP!!! You guys think this buyer is legit? look at those reviews !!!
Ignored by Amazon: Fake Reviews Are Ruining Our Business – When Will They Care?
We've been fighting fake, malicious reviews on our Amazon listing for months, and despite having undeniable evidence, Amazon has done nothing to address the issue. We've opened over 10 support tickets, only to receive automated messages directing us to report the abuse which we did ... can't even count how many times we done it only to get the same automated messages.. We've also emailed community-help@amazon.com multiple times, yet all we receive is the same response: "We cannot share any outcomes."
These reviews are damaging our reputation, sales, and livelihood, and it's clear that they are not genuine. How many more negative reviews will it take before Amazon takes action? Why is it so difficult to get support when the evidence is clear? We're pleading for a resolution before these fake reviews do permanent damage.
Anyone here has appealed such fake reivew with a success? It feels like Amazon does not even care one bit for small sellers like us. HELP!!! You guys think this buyer is legit? look at those reviews !!!
1 reply
Roberto_Amazon
Hello! @Seller_VMH4LVTVBgGfU
Thank you for bringing this matter into our attention. I am sorry you are going through this issue, I acknowledge that these situations are complex to handle.
I see that you already connected with Susan in the thread below. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
Ignored by Amazon: Fake Reviews Are Ruining Our Business – What should I do?
We are closing this thread.
Sincerely,
Roberto
