Seller Account verifcation
Hello Sellers,
My seller account went under verification in Oct 2022 due to my company/business inactive status.
I've registered a new business with same name and requested change of business in seller central. Then verification started and later on at final step, Payment team has asked certified bank letter which i've provided a wrong document by mistake. (having old business address). due to this my seller account suspended reasoned verification failure.
Today is almost over 2 years, i am trying to contact seller support and they are keep asking me to submit information in account health under reactivate your account (showing my submission required) but while clicking that banner its not giving me any option to provide more recent details.
Can anybody please help me?
Many Thanks.
Seller Account verifcation
Hello Sellers,
My seller account went under verification in Oct 2022 due to my company/business inactive status.
I've registered a new business with same name and requested change of business in seller central. Then verification started and later on at final step, Payment team has asked certified bank letter which i've provided a wrong document by mistake. (having old business address). due to this my seller account suspended reasoned verification failure.
Today is almost over 2 years, i am trying to contact seller support and they are keep asking me to submit information in account health under reactivate your account (showing my submission required) but while clicking that banner its not giving me any option to provide more recent details.
Can anybody please help me?
Many Thanks.
8 replies
Julia_Amzn
Hello @Seller_mPvsOo5ejvlR3,
Thank you for reaching out.
I will transfer your thread to the Account Health category, where you will receive further assistance.
All the best!
Julia.
Abella_AMZ
Hello @Seller_mPvsOo5ejvlR3,
I’m Abella from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Verification Process".
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
To Know more about Verification Process please click here.
I sincerely appreciate the information you've shared, as it has clarified things considerably. While I'd be eager to assist with the verification details, it would be immensely helpful if you could provide us with the information requested by the team in the first and last Performance Notification. This will allow us to review it and offer further assistance.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
