It’s almost Christmas. Amazon is considerate and sent me a box of candies.
Here I will briefly introduce my situation. If there is any discrepancy, Amazon managers will provide supplementary information.
I appealed to the supply chain inventory in October. The information showed that my electronic products, about 1,800 goods, should be removed as soon as possible. After that, I removed a large number of stocks. Until December 29, the general inventory removal was completed, and some of them were still in the Amazon warehouse.
Among these goods, I have a box of 12 packs of soft candy. That thing was sent to me. After the matter was over, I said that this thing was not mine in the first place. I went to negotiate with the Amazon platform and said that you sent a box of goods to me. I need to make a claim for the removal of inventory price, including the refund of the previously lost goods according to the selling price, and count the information of my current Amazon goods and remove them in large quantities as soon as possible. I have communicated with the third-party technical secondary school warehouse. Second, the box of goods you sent me is 12 packs of soft candy. This may be a mistake made by the Amazon logistics center. Should I hand it over to the third-party warehouse center to return it to the Amazon warehouse center?
I explained my reasoning very clearly. The seller support team replied to my email and told me that I am sorry that your ASIN cannot be sold at present. You must restore the sales authority before we can claim for you. Let me ask you first, as a seller support team, even if the ASIN is blocked. Wouldn't you download the data report query in the inventory and sales report, warehouse distribution for compensation? And there are already completed order sales download data reports.
And you sent me 12 packs of gummies, which are other sellers' goods, and they are also worth hundreds of dollars. They are not mine. Shouldn't the Amazon seller support team ask me to return them to the Amazon warehouse logistics center?
After all, it's almost Christmas and everyone's business is more complicated and stressful. I can understand. But as a job, I am not familiar with the process or the business. I don't know how to communicate with interpersonal relationships. As a team, how can you carry out your business?
alex
Moderator Edit: Removed Personal Information
It’s almost Christmas. Amazon is considerate and sent me a box of candies.
Here I will briefly introduce my situation. If there is any discrepancy, Amazon managers will provide supplementary information.
I appealed to the supply chain inventory in October. The information showed that my electronic products, about 1,800 goods, should be removed as soon as possible. After that, I removed a large number of stocks. Until December 29, the general inventory removal was completed, and some of them were still in the Amazon warehouse.
Among these goods, I have a box of 12 packs of soft candy. That thing was sent to me. After the matter was over, I said that this thing was not mine in the first place. I went to negotiate with the Amazon platform and said that you sent a box of goods to me. I need to make a claim for the removal of inventory price, including the refund of the previously lost goods according to the selling price, and count the information of my current Amazon goods and remove them in large quantities as soon as possible. I have communicated with the third-party technical secondary school warehouse. Second, the box of goods you sent me is 12 packs of soft candy. This may be a mistake made by the Amazon logistics center. Should I hand it over to the third-party warehouse center to return it to the Amazon warehouse center?
I explained my reasoning very clearly. The seller support team replied to my email and told me that I am sorry that your ASIN cannot be sold at present. You must restore the sales authority before we can claim for you. Let me ask you first, as a seller support team, even if the ASIN is blocked. Wouldn't you download the data report query in the inventory and sales report, warehouse distribution for compensation? And there are already completed order sales download data reports.
And you sent me 12 packs of gummies, which are other sellers' goods, and they are also worth hundreds of dollars. They are not mine. Shouldn't the Amazon seller support team ask me to return them to the Amazon warehouse logistics center?
After all, it's almost Christmas and everyone's business is more complicated and stressful. I can understand. But as a job, I am not familiar with the process or the business. I don't know how to communicate with interpersonal relationships. As a team, how can you carry out your business?
alex
Moderator Edit: Removed Personal Information
9 replies
Seller_lOa13uYeV6jd4
If Amazon customer service doesn't respond, and it's almost Christmas, I have 12 packs of gummies now. If anyone wants them, please @ me and give me your address. I'll send them to you for free. One pack per person. After all, it's a waste to just leave them in the warehouse. I'll give them away as gifts.
Seller_EkbLZUYSpmJEy
As a caution, we would suggest marking out the address on the images before posting to the forum.
Seller_LleAhbbP9hFVe
Can you send me the box of candies, that was mine.
Seller_52pUzzgnsLDGs
At least you got candy. Once I got a horrible, unreadable book that shouldn't have even been published rather than my much more expensive item, another time I got some rated XX stuff instead of my product. I never got my product back and I never got my money either. that's just how they are. you just hop on the listing for those candies and sell them at half price and give someone else a nice Christmas. be sure to put stocking stuffer in the key words.
Seller_VPGbgrlLAYMCP
To be fair, if that's the expiration date on all the candies, they expire today and can't be sold on Amazon anymore...
Seller_A6A6GUNuplT1Z
Biggest piece of advice regarding Amazon support... Unless you love receiving non-helpful "cut-and-paste" Amazon support answers that are on an endless, continuous loop regardless of your replies, NEVER CONTACT AMAZON SUPPORT VIA EMAIL!!!!! Using a "phone call" or "chat" is the only way to get problems resolved. I am not exaggerating, using email to correct an issue will take no less than 20-30 replies, 3-6 cases, and 3 to 12 months of time to get close to solving the problem. Each email reply gets another support person who sends back the same cut-and-paste response. Just talk to a real person, in real-time, for real results.
Bryce_Amazon
Hey there @Seller_lOa13uYeV6jd4,
I appreciate you trying to return the units to their original owners.
May I ask for the case ID where you received this reply from Seller Support? I would like to look into this matter further.
- Bryce
