unauthorized sellers and manufacturers warranty
Hi im really hoping someone can give me some insight. Im a registered brand owner of a product that has some unauthorized sellers. I recently received a bad review for my brand because the seller the person bought it off didnt respond back that pieces were missing. I offer a manufacturers guarantee but i cant fulfill unauthorized sellers when i dont have any idea the shape of condition of the product as I am unsure where they acquired it or how long its been stored and those storage conditions ect. Does anyone have experience with this and can shed some insight on how to navigate this it would be greatly appreciated
unauthorized sellers and manufacturers warranty
Hi im really hoping someone can give me some insight. Im a registered brand owner of a product that has some unauthorized sellers. I recently received a bad review for my brand because the seller the person bought it off didnt respond back that pieces were missing. I offer a manufacturers guarantee but i cant fulfill unauthorized sellers when i dont have any idea the shape of condition of the product as I am unsure where they acquired it or how long its been stored and those storage conditions ect. Does anyone have experience with this and can shed some insight on how to navigate this it would be greatly appreciated
4 replies
Seller_4zBzdtgCyS9EI
Where do they get your products from? Are you in Brand Registry? Have you report them as IP infringers?
Glenn_Amazon
Hello @Seller_BL6q8a2fFuUI2,
I'm sorry you have been having issues with other sellers listing against your product ASIN. Based on your description it sounds as though this is not covered as infringement per the Intellectual Property for Rights Owners help page.
Addition as indicated on the Report Infringement Form:
We Do Not Enforce
Product detail page ownership and image restrictions: When a product detail page is created, it becomes a permanent catalog page on Amazon that will remain even if the creator's inventory sells out. Additionally, when you add your copyrighted image to a product detail page, you grant Amazon and its affiliates a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to exercise all rights of publicity over the material.
Other sellers can list their items for sale against pages or copyrighted images that you have used. However, we do require sellers to list only against product detail pages that exactly match their items. If you believe sellers are listing against product detail pages that do not exactly match their items, we ask that you report the violation directly by using the contact us form.
So if you believe that the product being sold is not authentic or does not exactly match the detail page you can Report it.
Please let me know if you have further questions on this topic. Thank you for your understanding.
-Glenn
