Missing Money - After account was Reinstated?
Hi,
I recently had my account reinstated after 70+ days. When my account was initially deactivated it was in the process of transferring money. The transfer was canceled due to the deactivation. Also I had over 3k reserves on hold while I was addressing the deactivation that seems to be missing as well.
Can a mod step in and assist me with step or actions I may need to take to also address this issue?
Best,
PresidentGold
2 replies
Emet_Amazon
Hello @Seller_Z4afwU3JKODnO,
Thank you for posting your concerns with your funds.
I recently had my account reinstated after 70+ days. When my account was initially deactivated it was in the process of transferring money. The transfer was canceled due to the deactivation. Also I had over 3k reserves on hold while I was addressing the deactivation that seems to be missing as well.
Can a mod step in and assist me with step or actions I may need to take to also address this issue?
I am glad to hear that your account was reinstated, as for offering support on the release of funds I can recommend that you email our disbursement teams, following the guidance in our funds withholding policy. They should be able to provide more guidance.
I am additionally passing this concern to our community managers to review the situation as well. If they can provide additional information or guidance, they will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_Z4afwU3JKODnO
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Have a great day!
Nano
