Unjust negative Feedback
@Julia_Amazon@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Sakura_Amazon_ @Winston_Amazon @Ezra_Amazon
Dear Amazon Seller Support,
I am requesting a review and removal of negative feedback left by a buyer for Order ID: 204-0104238-9935529, in which the buyer stated: "The product was damaged."
I believe this feedback is unfair and does not reflect the true service experience for the following reasons:
No buyer communication: The buyer made no attempt to contact me to report the issue or request a resolution before leaving this feedback.
Unable to contact buyer: Due to Amazon’s current restrictions, I am unable to reach out to the buyer proactively to investigate or offer support.
Unresolved support case: I have previously raised this concern via a support Case, Case ID: 11014121672, but the case was closed without action or a proper explanation.
As a seller committed to great customer service, I would have been more than happy to resolve the issue had the buyer contacted me. However, without the opportunity to engage, I feel this feedback is both one-sided and potentially avoidable.
I kindly ask for this feedback to be re-evaluated and removed based on the circumstances. If further information is needed, I would be happy to provide it.
Thank you for your time and assistance.
Kind regards,
TNP
Unjust negative Feedback
@Julia_Amazon@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Sakura_Amazon_ @Winston_Amazon @Ezra_Amazon
Dear Amazon Seller Support,
I am requesting a review and removal of negative feedback left by a buyer for Order ID: 204-0104238-9935529, in which the buyer stated: "The product was damaged."
I believe this feedback is unfair and does not reflect the true service experience for the following reasons:
No buyer communication: The buyer made no attempt to contact me to report the issue or request a resolution before leaving this feedback.
Unable to contact buyer: Due to Amazon’s current restrictions, I am unable to reach out to the buyer proactively to investigate or offer support.
Unresolved support case: I have previously raised this concern via a support Case, Case ID: 11014121672, but the case was closed without action or a proper explanation.
As a seller committed to great customer service, I would have been more than happy to resolve the issue had the buyer contacted me. However, without the opportunity to engage, I feel this feedback is both one-sided and potentially avoidable.
I kindly ask for this feedback to be re-evaluated and removed based on the circumstances. If further information is needed, I would be happy to provide it.
Thank you for your time and assistance.
Kind regards,
TNP
10 replies
Seller_ae51e0CJoHqCX
This is a forum not Amazon seller support
Seller_ZVAz3d5lZuGid
As above reply, this is NOT seller support, but as you have tagged several forum mods then hopefully one of them might look into it for you.
Seller_PU8ypkNZEJU9p
The feedback system on here is ridiculous and unfair. I have sold 2,200 items in 12 months of which 1950 have arrived within 2 days and before the est date. The other 250 have been between 5-10 days later. Literally been left like 6 positives and 20 bad ones. No one leaves Positive feedback here
Sarah_Amzn
Hello @Seller_oCwYfwNQZwFJk,
You can contact the buyer proactivly as per Amazon communication guidelines.
All proactive Permitted Messages must include the 17-digit order ID and be in the buyer’s language of preference. Sending proactive Permitted Messages to your buyer using Amazon’s templates, third-party applications or via API automates the inclusion of order ID, language of preference translations and critical message guidelines.
Since this feedback does not meet our removal eligibility criteria, I recommend working directly with the buyer to address their concerns and reach a resolution.
Best regards,
Sarah.
