My account KYC has passed. However, the account did not resume sales.
My account was notified of its performance on December 13, 2023 and my account has been verified.
However, the account did not resume normal sales. On December 15, 2023, I explained this situation in the "Activate Account" button on the Account Health page. Not resolved.
I also sent emails to cn-seller-verification-enquiry explaining the situation. Not resolved. I've been in contact with Seller Support for half a year (different marketplaces, different languages). But the problem has not been solved.
On May 11, 2024, there was a reply on the activation account page, le me contact account-confirmation-eu . But we sent an email and still didn't reply.
Now it looks. The KYC team has been vetted. But someone with permission forgot to activate my account. Then none of the Amazon support had permission to activate my account.
My account KYC has passed. However, the account did not resume sales.
My account was notified of its performance on December 13, 2023 and my account has been verified.
However, the account did not resume normal sales. On December 15, 2023, I explained this situation in the "Activate Account" button on the Account Health page. Not resolved.
I also sent emails to cn-seller-verification-enquiry explaining the situation. Not resolved. I've been in contact with Seller Support for half a year (different marketplaces, different languages). But the problem has not been solved.
On May 11, 2024, there was a reply on the activation account page, le me contact account-confirmation-eu . But we sent an email and still didn't reply.
Now it looks. The KYC team has been vetted. But someone with permission forgot to activate my account. Then none of the Amazon support had permission to activate my account.
2 replies
Abella_AMZ
Hello @Seller_k5wHfRhOd21QR,
I’m Abella from Amazon, here to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
We kindly ask for your assistance in providing the current status of the account and the most recent performance notification from the team. This information will enable us to offer appropriate guidance accordingly.
Hope this helps!
Regards,
Abella.
