ASINs I don't have getting flagged in account health
So this morning I saw a flag on the account health page for ASINs I don't have, some of them I never had (at least for the year handling the account) and some were closed months ago. One of them was for something that was appealed (a bundle listing the bots couldn't understand we were not selling a prohibited metal) and we just closed it per account health it was easier, and it had rolled off - it had been over 6 months ago - and now it is back and flagged but that listing has been gone over 6 months. When I try to find the ASINs I have no record of using add a product, it doesn't exist. The text on the listing isn't ours, either. I have templates for everything.
I have no idea what is going on or how to stop it.
ASINs I don't have getting flagged in account health
So this morning I saw a flag on the account health page for ASINs I don't have, some of them I never had (at least for the year handling the account) and some were closed months ago. One of them was for something that was appealed (a bundle listing the bots couldn't understand we were not selling a prohibited metal) and we just closed it per account health it was easier, and it had rolled off - it had been over 6 months ago - and now it is back and flagged but that listing has been gone over 6 months. When I try to find the ASINs I have no record of using add a product, it doesn't exist. The text on the listing isn't ours, either. I have templates for everything.
I have no idea what is going on or how to stop it.
15 replies
Seller_iobipI6xASRkh
What's even more broken...the account health page I check every day. These say they were flagged 6 weeks ago but were not there yesterday and I just received an email today saying some were flagged (the ones that were closed over 6 months ago).
Cade_Amazon
Hello @Seller_iobipI6xASRkh,
Thank you for utilizing the seller forums. I hope all is well.
As you have mentioned in the post, I understand that you have received violations that has been removed in the past. For the seller forums community and I to better assist you, I would like to ask you a couple of questions.
Were the ASIN flagged for a violation(s)? If so what type of violations were the ASIN's flagged for? Have you ever listed the ASIN's in the past?
Was the appeal(s) successful? Have you appealed all of the violations or have you waited for all of the violations roll off?
The forums community and I are here to assist you. Please let us know if you have any additional questions or concerns from this point forward.
Best,
Cade
Seller_HCKmA2tMhZ4jE
yup - i continue to get flagged on asin i deleted years ago and dont even show up in my inventory - its ridiculous
Seller_8bKTbjGobJoAL
If you have these item at one point and either sold out or closed them, they will still be listed in your inactive inventory. Inactive inventory is still subject to being flagged (stupid, I know) You have to go into your inventory and completely delete them or it will keep happening
Seller_WsdULSSIajCRd
Happened to me awhile back, and then I started getting Policy Warnings about Friends and Family leaving reviews.
No one I know was leaving reviews, and the things I was getting flagged for I hadn't sold in 5 years, didn't have stock, and some of them were used books that I only sold one of.
My theory is that somehow, my account got tied to a public WIFI that was incorrectly classified as a personal WIFI, i.e. like a Starbucks.
I was told that it wasn't affecting my account health, but it was, because each time I'd get a loan offer from Amazon, I'd get asked by the Lending Dept. for a plan of action.
Be warned, when you hear that it doesn't effect your account, it just means that the person looking at your account doesn't see an impact. It DOES NOT mean there isn't one.
Some posts linked below detailing that Saga...
https://sellercentral.amazon.com/seller-forums/discussions/t/690fdcbb97e88d641d2a378f123b9031?postId=d248017e509fce99aa4b6d7c1a7d2940
https://sellercentral.amazon.com/seller-forums/discussions/t/5c908fe74fdb4759ba204387979386f2?postId=d111dcc7da9028cbc274ccdcb401b000
Atlas_Amazon
Hello @Seller_iobipI6xASRkh
Thank you for the information provided regarding the issue you have been attempting to resolve. I have gone ahead and transferred your information for a more in-depth review. As of now, we do not have any updates regarding this issue.
We ask that you allow some time for our team to look into this particular concern. You will want to monitor your performance notifications and case log for additional information.
Best,
Atlas
