Hello Steven F @Seller_9YRj42nSkLc8P,

As this is controlled by Customer Service side of things, you would need to contact them through your buying account to ask or email Community Help at community-help@amazon.com. If you feel that a feedback is in violation of Community Guidelines, you can report the review and it will be investigated.

If you need help after you report the violation, contact Seller Support with your concern with a link to the review and the ASIN, along with what you think is wrong. If you need help after they investigate, provide me with your case ID so I can take a look.

I hope this information is helpful!

Michelle