Amazon has lost my entire shipment but refuse to compensate!
We are seller from China. Sent shipment to warehouse YHM1 on 20th, Sep 2024 and we received Amazon email that the shipment arrives Amazon on 28, Nov 2024. But the shipment was closed on 19, Dec 2024 without receiving one unit.
During the receiving period, we opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.
CASE: 16965149021, SHIPMENT: FBA18FKNSTMG
When we open case to claim, Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though we provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck to laterally prove that our goods was indeed sent to their warehouse .
Our listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.
How can we trust Amazon and send the goods to their warehouse again? It is not worth taking risk.
Amazon has lost my entire shipment but refuse to compensate!
We are seller from China. Sent shipment to warehouse YHM1 on 20th, Sep 2024 and we received Amazon email that the shipment arrives Amazon on 28, Nov 2024. But the shipment was closed on 19, Dec 2024 without receiving one unit.
During the receiving period, we opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.
CASE: 16965149021, SHIPMENT: FBA18FKNSTMG
When we open case to claim, Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though we provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck to laterally prove that our goods was indeed sent to their warehouse .
Our listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.
How can we trust Amazon and send the goods to their warehouse again? It is not worth taking risk.
2 replies
NR_Amazon
Hello @Seller_LBJEgggOBqgpk,
Happy to jump in here. When creating shipments with "Send to Amazon," please ensure you are completing all necessary steps detailed in this learning which includes:
- Step 1: Choose inventory to send
- Step 1b: Pack individual units
- Step 2: Confirm shipping
- Step 3: Print box labels
- Step 4: Confirm carrier and pallet information (for pallet shipments only)
If you’re using a non-partnered carrier, and the carrier shares the information with you, provide the tracking IDs for all of the boxes in your shipments. You can provide details either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment summary page. This will help us plan efficiently for receiving your inventory, minimizing delays and making in-transit inventory available sooner for sale to your customers.
I have escalated your shipment/case with our internal team for review. You should be hearing directly from them, and they will work with you until the issue is resolved.
Thank you,
NR_Amazon
